Marketing Supervisor

Position Overview

We are seeking a dynamic and results-driven Marketing Supervisor to join our esteemed team at The Luxury Collection Hotels & Resorts in Jeddah, Saudi Arabia. In this pivotal role, you will play a critical part in elevating our brand’s presence both internally and externally, ensuring a seamless and exceptional experience for our guests and potential owners. Your responsibilities will encompass a blend of strategic marketing initiatives, sales execution, and operational support to drive revenue growth while fostering long-term guest loyalty. This position offers an exciting opportunity to contribute to one of the world’s most prestigious luxury hospitality brands, where authenticity, heritage, and personalized service are at the heart of everything we do.

Key Responsibilities

As a Marketing Supervisor, your core duties will include:

• Brand Promotion and Awareness: Develop and implement marketing strategies to enhance the visibility and reputation of The Luxury Collection Hotels & Resorts. Collaborate with cross-functional teams to ensure consistent brand messaging across all platforms and touchpoints.
• Sales and Revenue Optimization: Utilize advanced sales techniques to maximize revenue opportunities while maintaining and strengthening existing guest relationships. Engage with potential owners through telephone outreach to schedule preview package sales tours, ensuring a seamless and persuasive communication process.
• Guest Engagement and Loyalty: Deliver exceptional customer service by welcoming guests according to company standards, anticipating their needs, and expressing genuine appreciation for their patronage. Offer complimentaries, such as rewards points or show tickets, to enhance guest satisfaction and loyalty.
• Operational Support: Perform general office duties, including filing, email correspondence, typing, and faxing, to ensure smooth day-to-day operations. Accurately receive, record, and relay messages to maintain effective communication within the team and with external stakeholders.
• Team Leadership and Development: Assist management in training, evaluating, and motivating employees to achieve common goals. Serve as a role model and primary point of contact for the Guarantee of Fair Treatment/Open Door Policy process, fostering a positive and inclusive work environment.
• Compliance and Professionalism: Adhere to all company policies and procedures, maintaining a professional appearance and demeanor. Protect the privacy and security of guests and coworkers while upholding the highest standards of confidentiality and ethical conduct.
• Team Collaboration and Communication: Develop and nurture positive working relationships with colleagues and stakeholders. Communicate clearly and professionally, both verbally and in writing, to ensure alignment and address concerns effectively.
• Physical Requirements: Perform job duties that may involve moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. Maintain a high level of energy and engagement to meet the demands of a fast-paced hospitality environment.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and attributes:

• Education: A high school diploma or G.E.D. equivalent is required. Additional certifications or coursework in marketing, sales, or hospitality are advantageous.
• Experience: A minimum of one year of related work experience in marketing, sales, or a customer-facing role is preferred. Prior experience in the hospitality industry is a plus but not mandatory.
• Supervisory Experience: While direct supervisory experience is not required, a demonstrated ability to mentor and guide team members is highly valued.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage effectively with diverse audiences. Fluency in English is essential; additional language proficiency is a desirable asset.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems or sales tools. Strong typing and organizational skills are critical.
• Personal Attributes: A passion for luxury hospitality, a customer-centric mindset, and a commitment to delivering memorable experiences. Strong interpersonal skills, adaptability, and a proactive approach to problem-solving are essential.

Why Join Us?

At Marriott International, we are committed to fostering an inclusive and equitable workplace where every associate’s unique background is celebrated. As part of The Luxury Collection, you will be joining a global portfolio of over 120 iconic properties in more than 35 countries, each offering authentic and unforgettable experiences. With a legacy spanning over a century, we pride ourselves on delivering personalized, anticipatory hospitality that exceeds the expectations of our discerning guests. If you are driven by excellence, inspired by storytelling, and eager to contribute to a brand that values heritage and luxury, we invite you to embark on this rewarding journey with us.