Executive-Sales

Job Overview

We are seeking a highly motivated and customer-focused Executive-Sales professional to join our dynamic team at Delta Hotels by Marriott International. This role is pivotal in driving revenue growth while maintaining exceptional guest loyalty and satisfaction. The ideal candidate will possess strong interpersonal skills, a keen eye for detail, and a passion for delivering outstanding service. As an Executive-Sales professional, you will serve as the frontline representative of our brand, ensuring seamless guest experiences and fostering long-term relationships with our valued clientele.

Key Responsibilities

The Executive-Sales professional will be responsible for a wide range of duties designed to enhance guest satisfaction and maximize revenue opportunities. Your core responsibilities will include:

• Guest Engagement and Service: Act as the primary point of contact for guests, addressing their inquiries, requests, and concerns with professionalism and efficiency. Utilize consultative sales techniques to identify opportunities for up-selling and cross-selling, ensuring guests receive tailored recommendations that align with their preferences and needs.
• Loyalty and Rewards Management: Promote Marriott Rewards and other loyalty programs to enhance guest retention and satisfaction. Process requests for redeeming points, resolve issues related to rewards, and ensure accurate entry of loyalty information into the reservation system.
• Reservation and Administrative Support: Handle all reservation requests, modifications, and cancellations via phone, fax, or email with precision and timeliness. Perform general office duties, including filing, email correspondence, typing, and faxing, to support the Sales & Marketing team and maintain operational efficiency.
• Brand Advocacy: Champion the brand image both internally and externally by embodying the values and standards of Delta Hotels by Marriott. Ensure consistent communication of brand messaging and service excellence to all guests and stakeholders.
• Team Collaboration and Leadership: Assist management in training and motivating team members, serving as a role model for professional conduct and service excellence. Foster a collaborative work environment by supporting team goals, actively listening to colleagues, and addressing their concerns with empathy and professionalism.
• Compliance and Professionalism: Adhere strictly to company policies, procedures, and standards to maintain confidentiality, protect company assets, and uphold the highest levels of professionalism. Maintain a polished appearance and ensure all interactions reflect the brand’s commitment to excellence.
• Operational Support: Perform additional duties as assigned, including moving, lifting, or carrying objects weighing up to 10 pounds, and ensuring adherence to quality expectations and standards across all operations.

Qualifications and Skills

To excel in this role, candidates must meet the following qualifications and possess the following attributes:

• Education: A high school diploma or G.E.D. equivalent is required.
• Experience: A minimum of 2 years of relevant work experience in a customer-facing role, preferably within the hospitality or sales industry.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate information clearly and professionally. Proficiency in using appropriate telephone etiquette and preparing accurate written documents.
• Customer Focus: A strong commitment to delivering personalized and high-quality service, with the ability to anticipate and address guest needs proactively.
• Teamwork: Demonstrated ability to work collaboratively in a team environment, supporting colleagues and contributing to shared goals.
• Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks efficiently in a fast-paced setting.

Why Join Us?

At Delta Hotels by Marriott International, we are dedicated to creating exceptional guest experiences while fostering an inclusive and supportive work environment. As part of our global team, you will have the opportunity to:

• Contribute to the growth and success of a leading hospitality brand with a strong presence in key markets across Canada, the United Kingdom, and the United States.
• Develop your skills and advance your career within a company that values diversity, innovation, and excellence.
• Be part of a collaborative and dynamic team where your contributions are recognized and celebrated.
• Enjoy a comprehensive benefits package and opportunities for professional development.

Delta Hotels by Marriott International is an equal opportunity employer. We are committed to fostering an inclusive workplace where all associates are valued and respected, regardless of their background or abilities. We celebrate diversity and are dedicated to providing equal access to opportunity for all individuals.