Executive-Sales

Position Overview

We are seeking a dynamic and results-driven Executive-Sales professional to join our esteemed team at Marriott International. This role is pivotal in driving revenue growth while maintaining exceptional guest loyalty and satisfaction. The ideal candidate will serve as the frontline representative of our brand, ensuring seamless communication with guests, resolving inquiries, and delivering personalized solutions to enhance their experience. If you thrive in a fast-paced environment and are passionate about exceeding expectations, this is the perfect opportunity to advance your career in a globally recognized hospitality organization.

Key Responsibilities

The Executive-Sales professional will be responsible for a wide range of duties to support our Sales & Marketing department and uphold the high standards of Marriott International. Your core responsibilities will include:

• Guest Engagement and Service: Act as the primary point of contact for guests, addressing their calls, requests, or concerns with professionalism and efficiency. Utilize strategic sales techniques to maximize revenue opportunities while fostering long-term guest loyalty to the Marriott brand.
• Upselling and Revenue Optimization: Identify opportunities to upsell additional services or amenities to enhance the guest experience and drive incremental revenue. Ensure all interactions align with Marriott’s brand image and service excellence standards.
• Guest Recognition and Rewards: Evaluate guest patronage and determine appropriate complimentary offerings, such as rewards points, show tickets, or gift certificates, to acknowledge their loyalty and encourage repeat business.
• Reservation Management: Process all reservation requests, modifications, and cancellations received via phone, fax, or mail. Accurately input Marriott Rewards information into the designated software to ensure seamless booking experiences for guests.
• Administrative Support: Perform general office duties to support the Sales & Marketing team, including filing, email correspondence, typing, and faxing. Maintain organized records and ensure all documentation is processed efficiently and accurately.
• Team Collaboration and Leadership: Assist management in training and motivating team members, serving as a role model for professional conduct and service excellence. Foster a collaborative work environment that supports common goals and encourages open communication among colleagues.
• Policy Adherence and Professionalism: Strictly adhere to all company policies and procedures, maintaining a clean and professional appearance. Safeguard proprietary information and protect company assets while ensuring compliance with quality standards.
• Guest Relations and Communication: Welcome and acknowledge guests in accordance with company standards, anticipating and addressing their service needs with genuine appreciation. Communicate clearly and professionally, both verbally and in writing, to ensure all guest interactions are positive and productive.
• Physical and Operational Duties: Perform various physical tasks, such as moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds, as required. Support operational needs to maintain a smooth and efficient workplace.

Qualifications and Skills

To excel in this role, candidates must meet the following qualifications and possess the necessary skills:

• Education: A high school diploma or G.E.D. equivalent is required.
• Experience: A minimum of 2 years of related work experience in a customer service or sales-oriented role is preferred.
• Supervisory Experience: While prior supervisory experience is not required, the ability to lead by example and support team development is highly valued.
• Certifications: No specific licenses or certifications are required for this position.
• Language Proficiency: Fluency in English is essential, and additional language skills are a plus.
• Technical Skills: Proficiency in using office software, reservation systems, and customer relationship management tools is advantageous.

Why Join Marriott International?

At Marriott International, we are committed to fostering an inclusive and diverse workplace where every associate is valued and empowered to achieve their full potential. As an equal opportunity employer, we welcome applicants from all backgrounds and are dedicated to providing equal access to opportunity. Our associates are the foundation of our success, and we celebrate the unique blend of cultures, talents, and experiences they bring to our organization. By joining our team, you will become part of a global family of brands that prioritize excellence, innovation, and guest satisfaction. Whether you are looking to advance your career or contribute to a meaningful mission, Marriott International offers the tools, resources, and support you need to succeed.

If you are a motivated professional seeking a rewarding career in the hospitality industry, we invite you to explore opportunities with Marriott International. Together, we can create exceptional experiences for our guests and build a brighter future for our team.