Customer Service Coordinator (Remote)

About PulseMediaNL

PulseMediaNL is a dynamic and forward-thinking organization committed to delivering exceptional customer experiences through innovative digital solutions. We are currently seeking a highly motivated and detail-oriented Customer Service Coordinator to join our remote team. The ideal candidate will serve as the frontline liaison between our customers and internal departments, ensuring seamless communication, efficient issue resolution, and meticulous record-keeping. This role is perfect for individuals who thrive in a self-directed, customer-centric environment and possess strong organizational and problem-solving abilities.

Key Responsibilities

The Customer Service Coordinator will play a pivotal role in maintaining high standards of customer satisfaction while supporting the operational efficiency of our team. Responsibilities include:

• Customer Engagement: Respond to customer inquiries via email, chat, and other approved communication channels in a professional, timely, and courteous manner.
• Issue Resolution: Address routine customer questions and service requests, escalating complex or unresolved issues to the appropriate internal teams for further assistance.
• Record Management: Create, update, and maintain accurate customer records, ensuring all interactions are documented with precision and confidentiality.
• Coordination & Follow-Up: Monitor customer requests, tickets, and follow-up activities, providing timely updates to customers regarding the status of their inquiries.
• Administrative Support: Process forms, documents, and customer information with care, updating spreadsheets, CRM systems, and administrative trackers to reflect the most current data.
• Data Integrity: Ensure the accuracy and security of customer and company information by adhering to established data-protection and privacy procedures.
• Reporting & Documentation: Prepare basic reports, summaries, and correspondence to support team and management decision-making.
• Remote Collaboration: Monitor assigned inboxes and communication channels, collaborating effectively with cross-functional teams to resolve customer concerns.

Requirements

To excel in this role, candidates must meet the following qualifications:

• A high school diploma, GED, or equivalent educational background.
• Exceptional written and verbal communication skills, with a strong command of professional language.
• Proven customer-service and interpersonal abilities, with a focus on building positive customer relationships.
• Proficiency in basic to intermediate computer applications, including strong typing and data-entry skills.
• Meticulous attention to detail and a commitment to accuracy in all tasks.
• Strong organizational and time-management capabilities, with the ability to prioritize multiple responsibilities effectively.
• A self-motivated and independent work ethic, with the discipline to thrive in a remote environment.
• A reliable internet connection and access to a suitable workspace for remote operations.

Preferred Skills & Experience

While prior experience in customer service, administration, or data entry is advantageous, it is not mandatory. Candidates with the following skills will be particularly well-suited for this role:

• Familiarity with Microsoft Office Suite, particularly Word and Excel.
• Experience with Google Workspace, including Gmail, Docs, and Sheets.
• Knowledge of CRM platforms, email and chat support systems, or ticketing/help-desk software.
• Proficiency in cloud-based document and file-management systems, as well as remote collaboration tools.

What We Offer

PulseMediaNL is dedicated to fostering a supportive and growth-oriented work environment. As a Customer Service Coordinator, you will benefit from:

• Fully remote work opportunities with flexible scheduling options, where available.
• A structured onboarding and training program to ensure a smooth transition into the role.
• Access to modern digital business systems and tools designed to enhance productivity.
• Ongoing guidance, performance feedback, and opportunities for professional development.
• A collaborative and inclusive culture that values reliability, initiative, and customer focus.

How to Apply

Interested candidates are invited to submit an up-to-date CV/resume along with a concise introduction outlining their interest in the Customer Service Coordinator (Remote) position. Entry-level candidates are encouraged to apply if they demonstrate strong communication skills, reliability, organizational aptitude, and a willingness to learn. We look forward to reviewing your application and exploring how your skills can contribute to our team’s success.