Product Genius

About the Role

We are seeking a dynamic and knowledgeable Product Genius to join our team in Jeddah. This pivotal role is designed to elevate the customer experience by serving as the ultimate authority on our vehicles—bridging the gap between product innovation, technology, and customer engagement. The Product Genius will play a critical role in educating, inspiring, and guiding customers through their vehicle discovery journey, ensuring they make informed decisions while fostering a deep appreciation for our brand’s premium offerings. This position is centered on customer engagement, product education, digital journey conversion, and brand advocacy, with a strong emphasis on delivering exceptional service rather than direct sales or commercial transactions.

Key Responsibilities

• Product and Technology Expertise: Serve as the primary point of reference for all vehicle-related inquiries, maintaining an in-depth understanding of features, specifications, advanced technologies, connectivity solutions, safety systems, charging infrastructure, and ownership benefits. Stay ahead of industry trends by continuously monitoring new product launches, updates, and competitive offerings.
• Customer Education and Engagement: Deliver compelling vehicle presentations, demonstrations, and walkarounds that highlight the unique advantages of our products. Educate customers on electric vehicle (EV) technology, charging ecosystems, connected services, and vehicle performance to ensure they are fully informed and confident in their choices.
• Trusted Advisor Role: Act as a reliable guide throughout the customer discovery journey, tailoring interactions to meet individual needs and interests. Provide personalized recommendations that align with customer preferences and lifestyle requirements.
• Digital Journey Support: Assist customers in navigating our online vehicle configurator, helping them explore trims, options, accessories, and personalization features. Facilitate the creation of online accounts and guide customers through registration processes to ensure a seamless digital experience.
• Expression of Interest (EOI) Facilitation: Educate customers on the EOI process and provide step-by-step support to encourage and assist them in completing submissions online. Ensure every interaction reflects the premium standards of our brand while capturing valuable customer insights and feedback within our CRM systems.
• Brand Advocacy and Insights: Gather and analyze customer feedback to identify opportunities for product improvements and enhancements to the customer journey. Represent our brand with professionalism and enthusiasm at showroom activities, events, product launches, roadshows, and customer activations.

Qualifications and Experience

To thrive in this role, candidates should possess a Diploma or High School qualification and bring 2 to 5 years of relevant experience in fields such as automotive, hospitality, luxury retail, consumer technology, aviation, customer experience, or related industries. The ideal candidate will demonstrate a passion for customer service, a strong aptitude for learning complex product details, and the ability to communicate technical information in an accessible and engaging manner. Strong interpersonal skills, adaptability, and a customer-centric mindset are essential for success in this position.