System Support Officer

System Support Officer – Remote Opportunity at Aljomaih Bottling Plants

Are you a detail-oriented professional with a passion for maintaining seamless IT operations and delivering exceptional technical support? Aljomaih Bottling Plants, a leading company in the beverage industry, is seeking a dedicated System Support Officer to join our remote team in Saudi Arabia. This role is designed for an individual who thrives in a fast-paced environment, ensuring system reliability, troubleshooting technical issues, and providing proactive support to enhance operational efficiency.

As a System Support Officer, you will play a pivotal role in maintaining the integrity of our IT infrastructure while fostering collaboration across departments. Your expertise will be instrumental in resolving system-related challenges, optimizing performance, and ensuring minimal downtime for our critical applications and networks. This position offers an excellent opportunity to contribute to a dynamic organization while working remotely from the comfort of your space.

In this dynamic role, your responsibilities will include:

• Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues efficiently, ensuring minimal disruption to daily operations.
• System Maintenance: Perform routine maintenance tasks, including software updates, security patches, and system backups to maintain optimal performance and data integrity.
• User Support: Provide first-line technical assistance to employees, addressing queries and guiding them through system usage, troubleshooting, and best practices.
• Incident Management: Log, track, and escalate IT incidents and service requests using ticketing systems, ensuring timely resolution and documentation.
• Documentation: Maintain accurate records of system configurations, troubleshooting steps, and operational procedures to facilitate knowledge sharing and future reference.
• Collaboration: Work closely with IT teams, end-users, and other stakeholders to identify and implement solutions that improve system reliability and user experience.
• Security Compliance: Ensure adherence to company IT policies and security protocols to safeguard sensitive data and maintain a secure IT environment.

To excel in this role, you should possess:

• A strong foundation in IT support, networking, or a related field, with hands-on experience in troubleshooting and system administration.
• Proven proficiency in operating systems (e.g., Windows, Linux) and familiarity with enterprise-level software and hardware.
• Excellent communication skills, both written and verbal, to interact effectively with technical and non-technical stakeholders.
• A problem-solving mindset and the ability to remain calm under pressure while delivering efficient solutions.
• Experience with IT service management tools (e.g., ServiceNow, Zendesk) and familiarity with scripting (e.g., PowerShell, Bash) is a plus.
• Remote work readiness, including self-discipline, time management, and the ability to collaborate virtually.

At Aljomaih Bottling Plants, we value innovation, teamwork, and professional growth. This role offers a rewarding opportunity to contribute to a company that prioritizes excellence in both its products and its technological infrastructure. If you are eager to leverage your technical skills in a supportive and collaborative remote environment, we invite you to apply and be part of our team.