EBC Group Conference & Events Sales Executive

Position Overview

We are seeking a dynamic and results-driven Conference & Events Sales Executive to join our esteemed team at EBC Group. In this pivotal role, you will be responsible for driving revenue growth by cultivating strong relationships with clients, promoting our brand’s image, and delivering exceptional service to ensure guest satisfaction and loyalty. This position offers a unique opportunity to contribute to the success of Delta Hotels by Marriott, a globally recognized leader in hospitality, while working in a collaborative and professional environment.

Key Responsibilities

The Conference & Events Sales Executive will play a central role in maximizing revenue opportunities while maintaining high standards of guest loyalty and satisfaction. Your core responsibilities will include:

• Client Engagement and Sales: Proactively contact clients, departments, and stakeholders to resolve inquiries, address requests, and ensure seamless service delivery. Utilize strategic sales techniques to up-sell and enhance revenue generation while fostering long-term guest relationships.
• Guest Relations and Loyalty Programs: Manage guest interactions with professionalism and enthusiasm. Determine appropriate complimentary offerings, such as rewards points, show tickets, or gift certificates, to recognize guest patronage and reinforce brand loyalty. Process Marriott Rewards redemption requests efficiently and accurately.
• Reservation and Administrative Support: Handle all reservation requests, modifications, and cancellations received via phone, fax, or mail. Input Marriott Rewards information into designated software systems during guest reservations. Maintain meticulous records of guest calls, requests, and concerns, ensuring timely resolution and follow-up.
• Brand Promotion and Marketing: Champion the brand’s image both internally and externally by embodying the values and standards of Delta Hotels by Marriott. Collaborate with the marketing team to develop and execute promotional strategies that enhance visibility and attract new business.
• Team Collaboration and Leadership: Assist management in training and motivating team members, serving as a role model for professionalism and excellence. Foster a positive work environment by supporting colleagues in achieving common goals, actively listening to concerns, and providing constructive feedback.
• Operational Excellence: Adhere to all company policies and procedures, ensuring compliance with industry regulations and maintaining the confidentiality of proprietary information. Uphold a clean, professional appearance and contribute to general office duties, including filing, email correspondence, and document preparation.
• Quality Assurance: Monitor team performance to ensure adherence to quality standards and service expectations. Verify information across various formats to maintain accuracy and reliability in all operational processes.

Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: A high school diploma or G.E.D. equivalent is required.
• Experience: A minimum of 2 years of relevant work experience in sales, hospitality, or a customer-facing role is essential.
• Professional Attributes: Exceptional communication skills, both verbal and written, with a keen ability to build rapport with clients and colleagues. Strong organizational skills and attention to detail are critical for managing multiple tasks and priorities effectively.
• Physical Requirements: The ability to move, lift, carry, push, or pull objects weighing up to 10 pounds without assistance. Comfort with prolonged periods of standing, walking, or sitting as required by the role.
• Additional Requirements: No supervisory experience is required, and no specific licenses or certifications are mandatory. However, a commitment to professional development and a passion for delivering outstanding service are highly valued.

Why Join EBC Group?

At EBC Group, we are committed to fostering an inclusive and equitable workplace where diversity is celebrated, and every individual has the opportunity to thrive. As part of Marriott International, we uphold the highest standards of integrity, respect, and collaboration. Joining our team means becoming part of a global network of professionals dedicated to excellence in hospitality. You will have the chance to grow your career, develop new skills, and contribute to the success of a brand that prioritizes purposeful service and attention to detail.

If you are a motivated professional looking to make a meaningful impact in the hospitality industry, we invite you to apply for the Conference & Events Sales Executive position and embark on a rewarding career journey with EBC Group.