Mgr-IT

IT Manager – Drive Technological Excellence and Operational Efficiency

Join Marriott International as an IT Manager and play a pivotal role in ensuring seamless technology operations across designated properties. This leadership position requires a strategic blend of technical expertise, problem-solving acumen, and a commitment to maintaining high standards of IT infrastructure, security, and compliance. As an integral part of our global team, you will oversee first- and second-level IT support, system maintenance, and technology-driven solutions that enhance guest and associate experiences while aligning with Marriott’s world-class standards.

In this dynamic role, you will leverage your technical knowledge to deliver reliable IT services, optimize system performance, and foster collaborative relationships with stakeholders—both internally and externally. Your contributions will directly impact operational efficiency, security, and the overall technological resilience of our properties, ensuring alignment with Marriott International Policies (MIPs) and Information Security Manuals (ISMs).

Key Responsibilities

Your responsibilities will span a broad spectrum of IT management, including:

• Strategic Technology Planning and Budget Management: Collaborate with IT leadership to develop and refine capital expenditure (CAPEX) and operational budgets, ensuring cost-effective solutions that meet evolving property needs. Monitor compliance with Marriott’s technology policies and security protocols, implementing corrective measures as needed to maintain alignment with industry best practices.
• System Maintenance and Support: Oversee the installation, maintenance, and repair of hardware and software systems, including personal computers, telecommunications, local servers, and networks. Conduct regular inventories of applications and hardware, generating reports to track asset utilization and security. Ensure all technology assets are securely managed and compliant with vendor contracts.
• Customer-Centric IT Solutions: Deliver exceptional service to associates and guests by addressing technology-related inquiries, troubleshooting issues, and providing end-user support. Present technical solutions, project plans, and cost analyses in both written and oral formats to stakeholders, ensuring clarity and alignment with business objectives.
• Disaster Recovery and Business Continuity: Support disaster recovery efforts and business continuity initiatives, ensuring minimal downtime and data integrity. Assist in creating and maintaining secure server environments, performing backups, and conducting routine preventative maintenance to safeguard critical infrastructure.
• Technical Leadership and Escalation: Provide technical guidance to associates and escalate complex issues to higher-level IT resources as required. Manage the deployment of mobility devices, guest portals, and other Marriott-approved technologies, ensuring seamless integration and optimal performance. Support internet access requirements for both guests and associates while adhering to security protocols.
• Vendor and Stakeholder Engagement: Act as a liaison between IT teams, vendors, and property management, ensuring smooth execution of technology initiatives. Engage with external vendors to resolve technical challenges and maintain vendor relationships that drive operational excellence.

Qualifications and Experience

To excel in this role, you will bring a combination of technical expertise and leadership experience:

• Education: A high school diploma or equivalent, paired with 2–4 years of experience in Information Technology or a related field, or a 2-year degree in Business Administration, Information Technology, or a related discipline with 2 years of professional experience.
• Certifications: Preferred qualifications include system-related professional certifications, demonstrating advanced technical proficiency and a commitment to continuous learning.
• Technical Proficiency: Hands-on experience with sophisticated technology equipment, including servers, networking hardware, desktop systems, and security protocols. Familiarity with patch deployment, encryption, and compliance audits is essential.
• Leadership and Collaboration: A proactive approach to problem-solving, coupled with strong interpersonal skills, will enable you to build trust and collaboration across diverse teams. Your ability to communicate technical concepts clearly to non-technical stakeholders is critical.

Why Join Marriott International?

At Marriott International, we are more than a hospitality leader—we are a global community where innovation, diversity, and excellence thrive. Our commitment to equal opportunity ensures that every associate brings their unique perspective to the table. By joining our team, you will contribute to a legacy of service, technology-driven growth, and a culture that values your contributions. Together, we shape the future of hospitality through cutting-edge IT solutions and a shared dedication to excellence.