Centre Administration

Centre Administration – Permanent Full-Time Role at Bupa Health Centre

Join Bupa in delivering exceptional healthcare services as a Centre Administrator at our prestigious Bupa Health Centre in Exeter. This dynamic role offers the opportunity to play a pivotal part in ensuring seamless operations, outstanding patient experiences, and efficient administrative support within a leading healthcare environment.

As a Centre Administrator, you will be the backbone of our frontline operations, ensuring that every patient interaction is handled with professionalism, warmth, and precision. Your role will encompass a diverse range of responsibilities, from managing administrative tasks to fostering a welcoming atmosphere for patients and staff alike. This is more than just a job—it’s a chance to make a tangible difference in people’s lives while contributing to the smooth functioning of a high-performing healthcare facility.

Key Responsibilities:

You will be responsible for creating a positive first impression by warmly greeting patients as they arrive at the Bupa Health Centre. Your role will involve managing all patient inquiries with professionalism, accuracy, and a genuine commitment to delivering exceptional service. This includes:

• Handling patient requests, complaints, and inquiries with empathy and efficiency, ensuring their concerns are addressed promptly and effectively.
• Scheduling and managing patient appointments with meticulous attention to detail, ensuring optimal use of clinic resources and minimal wait times.
• Operating a multi-line phone system to professionally manage calls, appointments, and communications, both with patients and internal staff.
• Maintaining strict adherence to data protection protocols and Bupa’s confidentiality policies to safeguard sensitive information.
• Ensuring the safety, cleanliness, and organization of both working and customer areas to uphold the highest standards of hygiene and professionalism.
• Performing financial administrative duties, including accurate record-keeping and maintaining up-to-date documentation for all clinic services.
• Collaborating with the clinical team to support operational efficiency and contribute to a cohesive, patient-centred environment.

What We’re Looking For:

We are seeking a highly motivated individual with a proven track record of delivering outstanding customer service in person, ideally within sectors such as retail, hospitality, or healthcare administration. Your success in this role will depend on your ability to:

• Build rapport quickly and effortlessly, putting patients at ease with your friendly and approachable demeanour.
• Manage your time effectively and adapt seamlessly to shifting priorities, ensuring that all tasks are completed with precision and professionalism.
• Demonstrate exceptional attention to detail, coupled with strong computing skills and proficiency in Microsoft Office applications.
• Exhibit a proactive and solution-oriented mindset, with a commitment to continuous improvement in both service delivery and operational efficiency.
• Possess previous administrative experience, though this is not mandatory—what matters most is your passion for delivering exceptional care and support.

Why Join Bupa?

At Bupa, we are committed to making health happen—not just for our patients, but for our people too. This role comes with a comprehensive benefits package designed to support your overall wellbeing and professional growth:

• Competitive Salary: £26,800 per annum, providing financial stability and recognition for your contributions.
• Viva Wellbeing Programme: Our global wellbeing initiative encompasses mental, physical, financial, social, and environmental health, offering resources and support to help you thrive.
• Generous Holiday Entitlement: 25 days per year, with the option to buy or sell additional leave, increasing with length of service.
• Healthcare Benefits: Access to Bupa health insurance as a benefit in kind, ensuring you and your family are covered.
• Enhanced Pension Plan and Life Insurance: Secure your future with our comprehensive pension scheme and life insurance coverage.
• Annual Bonus Scheme: Recognise your hard work and dedication with the potential for an annual performance bonus.
• Travel Support: Assistance with travel costs via a season ticket loan or cycle2work scheme, promoting a sustainable and convenient commute.
• Additional Perks: Enjoy exclusive online discounts and a range of other benefits tailored to enhance your lifestyle and professional development.
• Flexible Working: We support a flexible approach to work, ensuring a healthy work-life balance that accommodates your needs.
• Family-Friendly Policies: Our inclusive policies foster a supportive environment for all employees, regardless of their personal circumstances.
• Disability Confident Employer: As a Level 2 Disability Confident Employer, we are committed to providing fair and equal opportunities. We will offer an interview or assessment to every disabled applicant who meets the minimum criteria and will make reasonable adjustments to ensure accessibility throughout the recruitment process.

If you are passionate about healthcare, thrive in a fast-paced environment, and are eager to make a meaningful impact, we invite you to apply for this rewarding role. Join us at Bupa and be part of a team that prioritises excellence, compassion, and innovation in every aspect of patient care.