Technical Channel Partner Engineer

Technical Channel Partner Engineer – Drive Excellence in Partner Performance and Technical Excellence

At John Crane, a global leader in mission-critical flow control solutions within the Smiths Group, we empower industries to achieve operational excellence through innovative and sustainable technologies. As a Technical Channel Partner Engineer within the MEA (Middle East & Africa) region, you will play a pivotal role in fostering technical alignment, capability development, and compliance among our certified Channel Partners. This position demands a strategic mindset, deep technical expertise, and a commitment to elevating partner performance while safeguarding our intellectual property and global standards.

In this dynamic role, you will serve as the primary technical authority for our Channel Partners, ensuring they adhere to John Crane’s rigorous standards while driving continuous improvement. Your responsibilities will span technical support, training, governance, and certification, enabling partners to deliver exceptional service and maintain operational efficiency for our customers. By bridging the gap between John Crane’s engineering expertise and our partner ecosystem, you will contribute to a culture of excellence, innovation, and reliability across the region.

Key Responsibilities

Your impact will be far-reaching, encompassing:

• Technical Leadership and Support: Act as the go-to expert for all certified Channel Partners in the MEA region, providing end-to-end technical guidance on repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution. Ensure seamless alignment with John Crane’s technical standards and best practices.
• Partner Capability Development: Deliver and coordinate comprehensive technical training programs to upskill Channel Partner personnel, ensuring they possess the knowledge and competencies required to deliver high-quality services. Evaluate technical competence and readiness, facilitating certification and recertification processes to maintain rigorous standards.
• Compliance and Audit Assurance: Conduct thorough technical assessments and audits of Channel Partner facilities to verify adherence to approved Service Operations standards, SOPs, and quality requirements. Support onboarding and certification programs for new partners, ensuring they meet global benchmarks from day one.
• Problem-Solving and Innovation: Troubleshoot complex technical issues and lead Root Cause Analysis investigations involving Channel Partner activities. Recommend actionable improvements to address recurring challenges and enhance overall partner performance. Collaborate with regional Service Operations teams to implement new service technologies and repair methodologies, driving operational efficiency.
• Knowledge Management: Maintain meticulous records of technical support interactions, training sessions, certifications issued, and decisions made. Ensure proper control and distribution of technical documentation to partners while identifying opportunities for process optimization and knowledge sharing.
• Stakeholder Collaboration: Coordinate technical escalations between Channel Partners and internal teams, including Engineering, Product Management, and Service Operations. Foster strong relationships with partners, stakeholders, and cross-functional teams to align goals and drive mutual success.

This role is ideal for a highly motivated professional with a passion for technical excellence, mentorship, and operational improvement. If you thrive in a collaborative yet autonomous environment and are eager to make a tangible impact on our global partner network, we invite you to join us in shaping the future of flow control solutions.

Qualifications and Experience

To excel in this role, you will bring:

• 8+ years of experience in Service Operations, Field Service, Repair Operations, Engineering, or Reliability, with a proven track record of supporting service centers, distributors, or channel partners.
• Deep technical expertise in mechanical seals, sealing systems, rotating equipment, and associated repair methodologies. Familiarity with John Crane products and services is a significant advantage.
• Strong analytical and troubleshooting skills, with experience in Root Cause Analysis methodologies to identify and resolve complex technical challenges.
• Proven ability to conduct technical audits, assessments, and deliver training programs to mentor personnel and enhance technical competencies.
• Exceptional communication and stakeholder management abilities, with the capacity to engage effectively across diverse teams and geographies.
• A commitment to continuous improvement, with a focus on driving operational efficiency, compliance, and innovation within the partner ecosystem.

Join John Crane and be part of a legacy of engineering for a better future, where your expertise will empower partners to deliver sustainable, high-performance solutions to industries worldwide.