Dir-Systems/MIS

Director of Systems & Management Information Services (MIS)

Join our esteemed organization as the Director of Systems & Management Information Services (MIS), where you will play a pivotal role in driving technological excellence and operational efficiency within a dynamic hospitality environment. Reporting directly to senior management, this strategic leadership position ensures seamless integration of advanced MIS technologies to support business objectives, enhance guest experiences, and optimize property operations. Based in the Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, this full-time, on-site role offers a unique opportunity to shape the future of technology-driven hospitality management.

In this influential role, you will leverage your expertise in Information Technology, Computer Science, or related fields to guide the implementation, maintenance, and continuous improvement of MIS systems. Your responsibilities will span across project management, technical support, vendor relations, and strategic decision-making, ensuring alignment with both corporate and property-specific goals. As a key advisor to hotel management, you will collaborate with executive committees, owners, and staff to foster innovation, resolve technical challenges, and uphold the highest standards of information security and compliance.

Key Responsibilities

Your impactful work will encompass the following critical areas:

• Strategic MIS Project Leadership: Develop and maintain comprehensive MIS technology plans, overseeing the execution of new applications, system installations, and problem resolution. Lead cross-functional projects, provide end-user support, and deliver detailed status reports to ensure timely and effective implementation.
• Technical Systems Support and Consultation: Evaluate technology life-cycles, diagnose and resolve performance issues, and certify software applications for property use. Serve as a trusted IT advisor, ensuring compliance with company policies, security protocols, and industry best practices. Execute disaster recovery and business continuity plans while maintaining secure server environments and conducting routine maintenance.
• Vendor and Contract Management: Review vendor proposals, select appropriate technology solutions, and ensure adherence to vendor contracts. Conduct periodic inventories of hardware and applications, reporting findings to management and implementing solutions aligned with cluster standard operating procedures (SOPs).
• Financial Forecasting and Budget Compliance: Collaborate with property management to prioritize and budget technology projects, ensuring realistic financial planning. Analyze operating statements, resolve discrepancies in technology charges, and provide strategic guidance on short- and long-term IT investments.
• Human Resources and Team Development: Manage IT staff, foster professional growth, and ensure a culture of continuous learning. Assign responsibilities, conduct performance evaluations, and implement training programs to enhance team capabilities.
• Information Security and Compliance: Oversee IT security measures, enforce compliance with company policies, and mitigate risks. Maintain secure server environments, perform backups, and ensure adequate bandwidth and circuit security. Communicate and enforce IT standards to uphold operational excellence.

This role demands a blend of technical acumen, strategic vision, and leadership to drive innovation and operational efficiency in a fast-paced hospitality setting. If you are passionate about leveraging technology to elevate guest experiences and property performance, we invite you to apply and be part of our mission to redefine industry standards.

Qualifications

To excel in this position, candidates must meet the following criteria:

• Education: A two-year degree from an accredited university in Information Technology, Computer Science, or a related field, combined with four years of professional experience in IT or a related area. OR a four-year bachelor’s degree in the same fields, along with two years of experience and certification as a trainer.
• Experience: Proven expertise in managing MIS systems, IT project leadership, and vendor relations within a hospitality or corporate environment. Experience in disaster recovery, business continuity planning, and IT security compliance is highly valued.
• Technical Skills: Proficiency in IT infrastructure, software applications, cybersecurity, and compliance frameworks. Strong analytical and problem-solving abilities, with the capacity to translate technical requirements into actionable solutions.
• Leadership and Communication: Exceptional interpersonal and communication skills to collaborate with cross-functional teams, vendors, and senior management. Ability to train and mentor junior staff while fostering a culture of innovation and continuous improvement.
• Industry Knowledge: Deep understanding of hospitality operations, guest experience enhancement, and the role of technology in driving business success.

This opportunity is ideal for a visionary leader who thrives in a dynamic environment and is committed to advancing technology-driven excellence in hospitality management.