CTAC Admin Assistant

Join Our Dynamic Team as a CTAC Admin Assistant – Fixed Term Until 31 March 2027

At NHS Borders, we are proud to uphold our core values—compassion, kindness, integrity, teamwork, and excellence—as we deliver exceptional care and support to our communities. We are excited to invite enthusiastic and proactive individuals to play a pivotal role in our newly established NHS Borders Primary & Community Services (P&CS) Admin Hub, where your dedication will directly enhance the patient experience and operational efficiency of the Community Treatment and Care (CTAC) service.

As a CTAC Admin Assistant, you will be the backbone of our administrative operations, ensuring seamless coordination between patients, colleagues, and service providers. This is a fantastic opportunity to contribute to a vital healthcare service while developing your skills in a supportive, collaborative environment. Whether you are at the beginning of your career or seeking to advance your professional journey, this role offers a platform to grow, influence meaningful change, and make a tangible difference in the lives of those we serve.

Key Responsibilities

In this dynamic role, your responsibilities will include, but are not limited to:

• Telephone Handling: Providing professional, empathetic, and efficient communication to patients, colleagues, and external stakeholders, ensuring a positive experience for all.
• Appointment Coordination: Managing and scheduling appointments with precision, ensuring patients receive timely and appropriate care while maintaining accurate records.
• Patient Engagement: Welcoming patients with warmth and professionalism, addressing their needs with compassion and directing them to the appropriate resources.
• Cross-Team Support: Collaborating with colleagues across the CTAC service to streamline administrative processes, enhance workflow efficiency, and foster a cohesive team environment.
• Operational Assistance: Supporting various administrative tasks to ensure the smooth functioning of the P&CS Hub, including data entry, filing, and general office management.

This role operates within a structured schedule, Monday to Friday, from 08:00 to 17:00, with flexible working arrangements available to accommodate part-time commitments ranging from part-time hours up to 30 hours per week. While the primary base of operations is the NHS Borders Admin Hub at Newstead, the role may occasionally require travel to other administrative bases across the Borders region to support broader service needs.

Why Join Us?

NHS Borders is more than just an employer; we are a community of dedicated professionals committed to delivering outstanding healthcare. By joining our team, you will:

• Contribute to a Meaningful Mission: Play an integral role in improving patient care and operational excellence within the CTAC service.
• Develop Your Career: Benefit from comprehensive training and development opportunities tailored to your growth and advancement.
• Thrive in a Supportive Culture: Work alongside a collaborative team that values your contributions and fosters a positive, inclusive workplace.
• Make an Impact: Be part of a healthcare system that prioritizes equity, diversity, and the well-being of our communities.

About You

We are seeking individuals who are:

• Detail-Oriented: Able to manage multiple tasks with accuracy and attention to detail.
• Adaptable: Comfortable working in a fast-paced environment and adjusting to evolving priorities.
• Empathetic: Passionate about delivering compassionate care and support to patients.
• Team Players: Eager to collaborate with colleagues and contribute to a cohesive team dynamic.
• Proactive: Willing to take initiative and go above and beyond to ensure operational success.

Working with Us

At NHS Borders, we are committed to fostering an environment where diversity and inclusion are celebrated. We encourage applications from all backgrounds and sections of society, ensuring our workforce reflects the communities we serve. Your unique perspective and experiences are valuable assets to our team.

Before applying, please ensure you meet the legal requirements for working in the United Kingdom. As part of the pre-employment process, NHS Scotland Boards will verify your entitlement to work in the UK. This can be demonstrated through various routes, including specific visas, EU settled status, or pre-settled status. For further details, please refer to the GOV.UK website. If you do not currently hold the necessary eligibility to work in the UK, sponsorship via a UK Skilled Worker or Health & Care Worker Visa may be considered, provided the role meets the employer’s sponsorship criteria and salary thresholds. Please note that sponsorship is not guaranteed, and it is essential to confirm eligibility prior to submitting your application.

Applications must be submitted early to avoid any delays, as late submissions will not be accepted. We look forward to welcoming individuals who are passionate about making a difference in the lives of others and are eager to contribute to our mission of excellence in healthcare.

Join us in shaping the future of healthcare in the Borders—apply today and be part of a team that values your dedication and commitment.