Automated Operations Engineer Access TX

Join Our Team as an Automated Operations Engineer

We are seeking a motivated and skilled Automated Operations Engineer to support our operational activities across telecom and IT domains. In this role, you will contribute to alarm monitoring, incident handling, reporting, automation support, and operational coordination, gaining hands-on experience in managed services operations and driving operational excellence in a dynamic, technology-driven environment.

Your responsibilities will include:

• Managing alarm monitoring and incident handling activities across telecom and IT environments
• Performing initial troubleshooting, event analysis, and incident escalation according to defined operational procedures
• Supporting operational reporting, data analysis, and performance tracking activities
• Assisting in automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools
• Coordinating with operational teams to ensure timely resolution of incidents and service requests
• Contributing to service assurance activities and ensuring adherence to operational processes and procedures
• Identifying opportunities for operational improvements and automation enhancements
• Supporting the preparation and maintenance of operational documentation, reports, and knowledge articles
• Participating in shift-based operations to ensure service continuity and compliance with operational targets
• Collaborating with cross-functional teams to gain exposure to telecom network technologies and managed services practices
• Participating in training and continuous learning activities related to telecom operations, automation, and emerging technologies
• Supporting the implementation of AI-driven operational improvements and modern service management practices

To succeed in this role, you should have:

• A Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field
• A strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts
• Previous experience in Managing Telecom Networks (minimum 2 years' experience) or IT Operations
• Strong analytical and problem-solving skills with a structured approach to troubleshooting
• An interest in telecom operations, automation technologies, scripting, and AI-driven solutions
• Good communication and collaboration skills with the ability to work in multicultural environments
• A willingness to learn and adapt to new technologies, tools, and operational processes
• Basic knowledge of scripting languages, databases, or automation tools is considered an advantage
• A good understanding of incident management, monitoring tools, or managed services concepts is a plus
• The ability to work in a shift-based operational environment and manage multiple priorities
• A self-motivated mindset with a strong desire to develop technical and operational expertise

In this role, you can expect:

• Exposure to modern telecom operations and managed services environments
• Hands-on experience with automation, AI-driven operational improvements, and service assurance practices
• Opportunities to develop technical, operational, and analytical capabilities
• Structured learning and career development pathways within telecom operations and automation domains
• Career growth opportunities toward engineering, automation, operations, service management, or leadership roles
• An opportunity to be part of a dynamic team driving operational excellence and next-generation managed services capabilities