File Clerk (Remote)

Remote File Clerk

As a Remote File Clerk, you will play a pivotal role in maintaining the accuracy, organization, and security of our digital and scanned records. This remote position involves supporting multiple teams by receiving, validating, and classifying files, ensuring they are compliant with our strict confidentiality and retention policies.

Your key responsibilities will include:

• Intake & indexing: Receive files from various sources, confirm completeness, and index each record using standard metadata.
• Document organization: Apply standardized naming conventions, maintain controlled libraries, and convert formats as needed.
• Quality control: Perform daily spot checks, flag exceptions, and maintain error logs to drive process improvements.
• Records governance & compliance: Handle sensitive records with strict access controls, follow retention schedules, and support audits.
• Collaboration & communication: Coordinate with various teams to clarify file requirements, provide status updates, and address any issues found during processing.

You will be proficient in using various tools such as cloud storage, document tools, spreadsheets, ticketing systems, e-signature platforms, and basic office productivity tools.

Your success will be measured by key metrics such as accuracy rate, turnaround time, backlog size, audit retrieval speed, compliance adherence, and more.

We are seeking candidates with experience in records management, admin support, or clerical work, with a strong attention to detail and the ability to handle confidential information. Basic computer proficiency, including file systems, spreadsheets, PDFs, and collaboration tools, is essential.