HIS Application Support Specialist

HIS Application Support Specialist

We are seeking a dedicated and experienced HIS Application Support Specialist to oversee the end-to-end support, operations, and continuous improvement of our Hospital Information System, with a primary focus on InterSystems TrakCare. This role is pivotal in ensuring system stability, performance, and alignment with clinical and business needs, while delivering robust incident support, integration reliability, and continuous service enhancements.

• Key Responsibilities:
• Lead the administration, support, and optimization of InterSystems TrakCare, including core modules such as ADT, Billing, Pharmacy, Orders, and related clinical workflows, ensuring high availability, performance, and user satisfaction.
• Coordinate with InterSystems and other vendors to resolve issues, manage enhancements, and support effective service delivery.
• Oversee daily HIS operations and manage incidents, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
• Manage user roles, configurations, and workflow updates to support ongoing operational needs.
• Manage integrations between TrakCare and external systems such as LIS, RIS, PACS, ERP, and NPHIES.
• Monitor and support interfaces using HL7, FHIR, and APIs, ensuring secure and accurate data exchange across systems.
• Support the Software Development Lifecycle (SDLC) for TrakCare enhancements and releases, including upgrades, patches, and improvements.
• Ensure proper testing, documentation, and change management processes are followed for all system changes.
• Continuously optimize TrakCare usage across clinical and administrative functions by improving workflows, automation, and system efficiency.
• Ensure compliance with healthcare standards, NPHIES, and relevant regulatory requirements.

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, Health Informatics, or a related field.
• 3+ years of experience in HIS / EMR systems.
• Strong hands-on knowledge of InterSystems TrakCare (mandatory).
• Fluency in Arabic and English (mandatory).

Technical Knowledge:

• HL7 / FHIR integration standards
• NPHIES workflows
• ZATCA RCM processes
• HIS integrations (Lab, Pharmacy, Radiology)
• SQL and database fundamentals
• Windows OS and networking fundamentals