Manager of Solution Center

Position Overview

We are seeking a dynamic and results-driven Manager of Solution Center to lead a critical function for one of our key customers. This pivotal role is responsible for the end-to-end success of the Solution Center, ensuring that all projects within the roadmap are delivered on time, within scope, budget, and quality standards, while simultaneously driving revenue growth. The position requires a strategic leader who can balance high-level planning with hands-on management of deliverables, while fostering strong customer relationships and identifying opportunities for service expansion. This role is ideal for a professional eager to advance into broader leadership responsibilities within a global organization.

Key Responsibilities

Solution Center Delivery & Governance

The Manager of Solution Center will oversee the execution of the Solution Center’s roadmap, ensuring all projects meet agreed-upon scope, schedule, quality, and budget requirements while aligning with revenue objectives. This includes managing the Solution Center’s overall budget, collaborating with the business controlling team on financial planning and reporting, and overseeing invoicing activities. The role demands a strong focus on governance, both internally and with the customer, including the facilitation of internal and external Steering Committees. Additionally, the Manager will assess commercial and financial risks, define mitigation strategies, and provide regular status updates to stakeholders.

Collaboration with Research & Development

Close collaboration with Research & Development teams is essential to manage Solution Center activities and processes effectively. The Manager will define and maintain the Solution Center’s roadmap and master plan, ensuring alignment with customer commitments and organizational goals. This requires a deep understanding of Amadeus products and solutions, as well as the ability to translate technical requirements into actionable business strategies.

Commercial Contribution & Growth

This role plays a critical part in driving business development opportunities by partnering with commercial teams to support growth initiatives. The Manager will build and nurture customer relationships at both business and technical levels, identifying opportunities for up-selling services and expanding the Solution Center’s scope. Strong influencing skills are required to align cross-functional teams and mobilize resources toward achieving Amadeus commitments.

Customer & Stakeholder Management

The Manager will act as the primary point of contact for customer expectations, ensuring effective governance and transparent communication. This involves developing relationships with stakeholders at various levels, both within the customer organization and internally at Amadeus. The role requires exceptional communication skills to maintain proper documentation and ensure timely, appropriate information flow across all parties.

Qualifications & Skills

• Education: A degree in business, marketing, computer science, or a related field, or equivalent professional experience.
• Experience: Extensive background in managing complex IT programs within an international environment, with a preference for experience in solution delivery or program/project management within airline, travel, or e-commerce sectors.
• Technical Knowledge: Familiarity with Amadeus products and solutions is advantageous, as is experience in overseeing technical implementations and processes.
• Leadership & Soft Skills: Proven leadership abilities, including stakeholder management, cross-functional collaboration, and the capacity to influence and align diverse teams toward common goals.
• Languages: Proficiency in English is required; additional languages such as Arabic or French are considered a valuable asset.

What We Offer

Joining Amadeus means becoming part of a mission-driven organization that powers the future of travel. As a Manager of Solution Center, you will benefit from a truly global work environment, where collaboration, innovation, and professional growth are at the forefront. Our comprehensive rewards package includes competitive compensation, performance bonuses, and a range of benefits designed to support your well-being and career development. We embrace flexible working models to accommodate diverse work styles and foster a culture of inclusion, diversity, and belonging. With Amadeus, you will have the opportunity to make a meaningful impact while advancing your career in a dynamic and supportive setting.