Senior Service Delivery Manager

Senior Service Delivery Manager

Join 2CSI as a Senior Service Delivery Manager in our Dammam office. We're seeking a dynamic leader to oversee the delivery of our services, ensuring client satisfaction and driving operational excellence.

In this role, you'll manage a team of service delivery professionals, fostering a culture of continuous improvement. You'll be responsible for:

• Developing and implementing service delivery strategies
• Managing service level agreements (SLAs) and key performance indicators (KPIs)
• Driving process improvements and change management initiatives
• Building and maintaining strong client relationships
• Collaborating with cross-functional teams to ensure service delivery aligns with business objectives

We're looking for a proven leader with a strong background in service delivery, excellent communication skills, and a customer-focused mindset. If you're ready to make a significant impact in a challenging and rewarding role, we'd love to hear from you.