Service Sales Proposal Engineer

Shape the Future of Industrial Automation with Yokogawa

Join Yokogawa, a globally recognized leader in industrial automation, test and measurement, information systems, and industrial services, and play a pivotal role in shaping a sustainable future for industries worldwide. Recognized as the recipient of the prestigious ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ awards at the HP Awards, we are at the forefront of driving innovation in energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity. Our commitment to the United Nations Sustainable Development Goals is underpinned by our ability to measure, connect, and deliver transformative solutions that empower industries to thrive responsibly. As a Service Sales Proposal Engineer, you will be an integral part of a dynamic team of 18,000 professionals operating across over 60 countries, united by our corporate mission to ‘co-innovate tomorrow.’ If you are passionate about technology, sustainability, and global collaboration, we invite you to contribute to our mission while advancing your career in a culture that values respect, integrity, gratitude, and value creation.

Your Role as a Service Sales Proposal Engineer

As a Service Sales Proposal Engineer at Yokogawa, you will serve as the bridge between our innovative solutions and our valued customers. Your responsibilities will encompass a broad spectrum of activities designed to enhance customer satisfaction, drive revenue growth, and ensure operational excellence. You will leverage your technical expertise and sales acumen to develop compelling proposals and deliver exceptional service solutions tailored to meet the unique needs of our clients.

Key Responsibilities

• Customer Engagement and Proposal Development: Manage customer data and interactions using our CRM system, ensuring all information is accurate and up-to-date. Develop comprehensive proposals for Life Cycle Assessment (LCA), Shutdown Maintenance (SDM), training, on-call services, spare parts, and projects encompassing Cyber Security Services, Process Analyzers, Third-party control devices, and Field instruments. Your proposals will be the foundation for securing new business and fostering long-term customer relationships.
• Service Delivery Coordination: Oversee service delivery activities to ensure adherence to service level agreements (SLAs) and maintain the highest standards of quality. Your meticulous attention to detail will be critical in delivering reliable and efficient services that exceed customer expectations.
• Technical Expertise and Support: Decode complex part numbers to identify specific components, ensuring compatibility with customer requirements. Provide technical guidance on costing, budgeting, and financial tasks, demonstrating your ability to analyze turnover from on-call service contracts and optimize revenue streams.
• Order Processing and Customer Interaction: Process orders efficiently while collaborating with sales, logistics, and finance teams to ensure timely delivery. Engage with customers to understand their needs, address inquiries, and follow up on quotations and orders, building strong relationships grounded in trust and transparency.
• Financial Management and Compliance: Monitor accounts receivable, follow up on outstanding payments, and resolve billing discrepancies to maintain financial health. Collaborate with regional offices to support service sales activities, providing training and assistance as required to drive consistent performance across the organization.
• Risk Management and Technical Leadership: Independently identify, assess, prioritize, and manage risks while providing expert technical guidance to colleagues and customers. Your proactive approach to problem-solving will ensure that projects are delivered on time, within budget, and to the highest standards of quality.

Qualifications and Skills

To excel in this role, you will bring a Bachelor’s degree in Instrumentation, Electronics, or Electrical Engineering, complemented by a minimum of five years of proven experience in sales within the industrial automation or control systems industry. Your deep knowledge of Distributed Control Systems (DCS), Field instruments, Safety systems, and Programmable Logic Controllers (PLCs) will enable you to conduct competitive comparisons and develop innovative solutions that address customer challenges. Exceptional oral and written communication skills are essential, as you will frequently translate complex technical concepts into clear, actionable insights for diverse audiences. A target-oriented mindset, strong analytical abilities, and a commitment to continuous improvement will position you for success in this dynamic role.

While prior experience with Yokogawa products and solutions is advantageous, it is not a prerequisite. What matters most is your passion for technology, your dedication to sustainability, and your ability to thrive in a collaborative, global environment. Yokogawa is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive culture. We welcome applicants from all backgrounds and are dedicated to providing opportunities for growth, development, and success to every individual.