Customer Support Specialist

About Foodics

Foodics is a pioneering restaurant management ecosystem and payment technology provider, established in 2014 with its headquarters in Riyadh. With a presence in five countries—including the UAE, Egypt, Jordan, and Kuwait—we serve clients across more than 35 countries worldwide. Our innovative solutions have processed over 6 billion transactions, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. We have secured three rounds of funding, with our latest $170 million investment marking the largest SaaS funding round in the region, further enhancing our ability to innovate and deliver exceptional value to business owners.

Position Overview

We are seeking a dynamic and customer-focused Customer Support Specialist to join our Center of Excellence team. In this role, you will serve as the primary point of contact for clients, addressing inquiries and requests related to Foodics products and services. Your mission will be to deliver outstanding support, ensuring customer satisfaction and fostering long-term relationships. As the first line of defense, you will play a critical role in maintaining our reputation for excellence in customer service.

Key Responsibilities

• Client Support: Respond to and resolve client inquiries with accuracy and professionalism, ensuring timely and effective solutions.
• Escalation & Follow-Up: Collaborate with internal teams to escalate complex issues and track their resolution until complete closure.
• Documentation: Maintain detailed and accurate records of all customer interactions in our CRM and ticketing systems.
• Client Training: Conduct virtual training sessions to educate clients on the effective use of Foodics products and features.
• Reporting: Provide daily updates to team leaders, highlighting trends, recurring issues, and areas requiring additional attention.
• Quality Assurance: Uphold high standards of service delivery while managing routine tasks efficiently.

Qualifications & Skills

• Bachelor’s degree in any field (preferred but not mandatory).
• 0 to 1 year of experience in customer service or call center roles.
• Fluency in English, with exceptional verbal communication skills (required).
• Strong typing proficiency and attention to detail.
• Willingness to work flexible shifts in Khobar (onsite, full-time).
• Proven ability to deliver training and educate clients (preferred).
• Self-motivated with a strong problem-solving mindset and a commitment to resolving customer cases independently.
• Ability to multitask while maintaining high-quality service standards.

What We Offer

At Foodics, we are committed to fostering a culture of growth, innovation, and collaboration. As part of our team, you will benefit from:

• A highly competitive compensation package, including performance bonuses and potential equity opportunities.
• Robust professional development through regular training programs and an annual learning stipend.
• The chance to work in a fast-paced, hyper-growth environment alongside a diverse team of over 30 nationalities across 14 countries.
• Autonomy in your role, coupled with mentorship from industry experts and challenging goals that drive both personal and organizational success.