Ground Operations Team Member

About the Role

We are seeking a dedicated and proactive Ground Operations Team Member to join our expanding team. In this pivotal role, you will be responsible for overseeing and maintaining operational excellence across multiple branches and collection points. Your fieldwork will ensure that our captains adhere to the highest standards of performance, safety, and efficiency, contributing directly to the seamless execution of our daily operations. If you thrive in a dynamic environment and are committed to upholding operational integrity, this position offers an exciting opportunity to make a meaningful impact.

Key Responsibilities

• Branch and Collection Point Visits: Conduct regular on-site visits to monitor store performance and evaluate collection points associated with assigned captains. Your assessments will help identify areas for improvement and ensure alignment with operational benchmarks.
• Captain Training and Development: Facilitate the onboarding and training of newly recruited captains, ensuring they fully comprehend and adhere to Ninja’s operational standards. Your guidance will set the foundation for their success and contribute to a cohesive team dynamic.
• Captain Room Audits: Perform routine inspections of captain waiting areas and workspaces to verify compliance with safety protocols, cleanliness standards, and operational guidelines. Maintaining a secure and organized environment is critical to fostering productivity and well-being.
• Performance Monitoring and Improvement: Evaluate captain performance with a focus on key operational metrics, including on-time delivery, uniform compliance, accurate form submissions, and adherence to reporting procedures. Your insights will drive continuous improvement and ensure consistent service quality across all locations.
• Ground Trips and Issue Reporting: Accompany captains on ground trips to assess performance, track daily delivery goals, and document any challenges or areas requiring improvement. Your observations will be instrumental in refining operational processes and enhancing overall efficiency.
• Issue Escalation and Resolution: Identify and report any issues or concerns related to captains, ensuring timely communication with ground supervisors and relevant stakeholders. Your proactive approach will help mitigate risks and maintain operational continuity.

Requirements

• A high school diploma or equivalent qualification is required.
• Possession of a diploma or certification in logistics, supply chain management, or a related field is preferred but not mandatory.
• Familiarity with logistics and ground handling operations, including an understanding of standard operating procedures (SOPs) and compliance requirements.
• Proficiency in basic computer skills, with experience using Microsoft Office Suite or logistics-specific software to document findings and generate reports.
• Exceptional communication skills, both verbal and written, to effectively interact with captains, supervisors, and other team members.
• A strong problem-solving mindset, enabling you to address challenges efficiently and adapt to evolving operational demands.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines without compromising quality.
• Prior experience in coordinating with drivers or captains, ensuring adherence to SOPs, and maintaining a focus on safety and security protocols in logistics or aviation settings.

If you are a motivated professional seeking a challenging role in ground operations, we encourage you to apply and become an integral part of our team.