Inside Sales Engineer

Position Overview

Join Alfa Laval, a globally recognized leader in heat transfer, separation, and fluid handling solutions, as an Inside Sales Engineer based in Al Khobar. In this pivotal role, you will drive the sales process for transactional products and services, ensuring seamless customer engagement and operational excellence. Your expertise will be instrumental in converting leads into orders, optimizing sales opportunities, and maintaining strong customer relationships within the assigned territory.

Key Responsibilities

As an Inside Sales Engineer, your core responsibilities will include:

• Lead to Order Process: Manage the end-to-end process from lead generation to order fulfillment for spare parts and services, ensuring timely and accurate execution.
• Upselling Opportunities: Proactively identify and capitalize on upselling opportunities to enhance revenue growth and customer satisfaction.
• Quotation Management: Investigate customer requirements, determine necessary parts, and prepare precise quotations using Alfa Laval’s ERP and associated systems.
• Availability & Pricing: Verify parts availability and ensure competitive pricing to deliver accurate and competitive quotes to customers.
• Quote Tracking & Follow-Up: Monitor open quotes weekly, collaborate with customers and the sales team, and drive conversions to secure orders.
• Order Registration & Coordination: Register orders in the ERP system and generate purchase orders for internal and external suppliers to ensure smooth order fulfillment.
• CRM & System Utilization: Leverage CRM tools and other systems consistently to support the sales process, make informed decisions, and maintain high data quality.
• Customer & Equipment Data Management: Maintain accurate customer contact information and equipment details in the Installed Base system to ensure seamless service delivery.
• Sales Support: Provide the sales team with critical spare parts-related information and insights to facilitate their efforts and enhance customer interactions.
• Order Fulfillment Monitoring: Collaborate closely with the Order Handling team to track order progress and address any potential delays or issues.

Location & Qualifications

This position is based in Al Khobar and requires candidates with 1 to 5 years of relevant experience in sales, engineering, or a related field. A Bachelor’s degree in Engineering (B.E.) or equivalent is preferred. Proficiency in ERP systems, CRM tools, and strong analytical skills are essential for success in this role.

Why Choose Alfa Laval?

At Alfa Laval, we offer more than just a job—we provide a dynamic career platform where you can:

• Expand Your Global Network: Collaborate with professionals across diverse nationalities and cultures, both within and outside the organization.
• Accelerate Your Learning: Gain invaluable experience working alongside industry leaders and global experts, fostering continuous professional growth.
• Make a Lasting Impact: Contribute to Alfa Laval’s success by driving sales, enhancing customer satisfaction, and supporting sustainable business practices.
• Embrace Innovation & Challenge: Engage in a stimulating work environment where every day presents new learning opportunities and professional development.
• Join a Legacy of Excellence: Be part of a 140-year-old Swedish multinational with a proven track record of stability, growth, and global expansion.
• Champion Sustainability: Contribute to Alfa Laval’s commitment to sustainability, ensuring that our operations and products positively impact people and the planet.

Alfa Laval is an equal opportunity employer committed to fostering diversity and inclusion. We value and respect all individuals regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated professional seeking a rewarding career in a collaborative and innovative environment, we encourage you to apply and become part of our global team.