Onsite IT Support Engineer

Join AVASO Technology as an Onsite IT Support Engineer in Al Khobar, Saudi Arabia

AVASO Technology, a global leader in delivering innovative IT solutions and managed services, is seeking a skilled and customer-focused Onsite IT Support Engineer to join our dynamic team in Al Khobar, Eastern Province, Saudi Arabia. As part of our commitment to excellence, we empower businesses with reliable and efficient IT services, and we are looking for a dedicated professional to provide exceptional onsite and remote technical support. If you have a passion for troubleshooting, a strong technical background, and a commitment to delivering outstanding service, we invite you to apply and contribute to our mission of driving technological advancement.

Position Overview

The Onsite IT Support Engineer will serve as the first point of contact for end-users, resolving hardware, software, and network-related issues to ensure minimal downtime and maximum productivity. This role requires a proactive approach to problem-solving, a deep understanding of IT infrastructure, and the ability to communicate technical solutions clearly to non-technical stakeholders. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and collaborate effectively with cross-functional teams to deliver seamless IT support.

Key Responsibilities

• Onsite and Remote Support: Provide timely and efficient onsite and remote desktop support to resolve technical issues for end-users, ensuring minimal disruption to business operations.
• Troubleshooting and Resolution: Diagnose and resolve hardware, software, and network-related problems, including operating system errors, application malfunctions, and connectivity issues.
• System Deployment and Maintenance: Install, configure, and maintain desktop systems, laptops, and peripherals, ensuring they are fully operational and up-to-date.
• Operating System and Software Management: Deploy operating systems, software updates, and security patches across the organization, utilizing tools such as SCCM or MDT for efficient distribution.
• Active Directory Administration: Manage user accounts, group policies, and security settings within Active Directory to maintain a secure and organized IT environment.
• System Audits and Security: Conduct routine system audits to ensure compliance with security policies, identify vulnerabilities, and implement corrective measures to mitigate risks.
• End-User Training and Documentation: Provide technical training to end-users and develop clear, concise documentation to support IT processes and procedures.
• Ticket Management: Collaborate with the IT team to manage, escalate, and resolve support tickets in a timely manner, adhering to ITIL best practices for incident, problem, and change management.
• Hardware and Peripheral Support: Diagnose, repair, and replace hardware components, including desktops, laptops, printers, and other peripherals, to ensure optimal performance.

Required Skills & Qualifications

• Experience: Minimum of 2+ years in a Desktop Support or similar IT support role, with hands-on experience in troubleshooting and resolving technical issues.
• Technical Proficiency: Strong knowledge of Windows OS, Mac OS, and Linux environments, along with expertise in Active Directory, networking protocols (TCP/IP, DNS, DHCP), and MS Office Suite.
• Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent certifications are highly desirable.
• Remote Support Tools: Proficient in using remote desktop tools and troubleshooting techniques to resolve issues efficiently.
• Hardware and Software Deployment: Experience with system imaging and software deployment tools, such as SCCM or MDT, to streamline IT operations.
• IT Security: Knowledge of IT security best practices and protocols to ensure the protection of organizational data and systems.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical issues in a clear and concise manner to non-technical users.
• Language Proficiency: Fluency in Arabic and English (B2 level or equivalent).
• Soft Skills: Ability to work independently, manage priorities, and meet deadlines in a dynamic and fast-paced environment.

Why AVASO Technology?

By joining AVASO Technology, you will become part of a global team that is at the forefront of IT innovation. We offer a competitive salary and benefits package, along with numerous opportunities for career growth and continuous learning. As a member of our team, you will have the chance to work with cutting-edge technologies and contribute to shaping the future of IT solutions. AVASO is committed to fostering a diverse and inclusive work environment where every employee can thrive and achieve their professional goals.

How to Apply

Ready to advance your career with a leading IT solutions provider? Apply now by clicking the "Easy Apply" button or send your updated resume to [email protected]. Join us in Al Khobar and take the next step in your professional journey with AVASO Technology.

AVASO Technology Solutions is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free from discrimination and harassment, and we expect all employees to uphold this commitment in all aspects of their work.