Cluster Senior Sales Manager

Role Overview

As a Cluster Senior Sales Manager, you will play a pivotal role in driving revenue growth and fostering long-term customer relationships for our esteemed hospitality brand. This position is responsible for identifying, developing, and managing sales opportunities to ensure timely and effective business turnovers, aligning with our commitment to exceptional service delivery. Your strategic approach will focus on analyzing market trends, competitor activities, and customer needs to recommend innovative strategies that position our hotel as an industry leader. By cultivating value-based relationships, you will contribute to the achievement of sales objectives while enhancing hotel profitability and guest satisfaction.

Key Responsibilities

• Sales Pipeline Development: Identify and engage potential clients within specified offline segments, integrating them into structured sales pipelines to maximize conversion opportunities.
• Client Relationship Management: Acquire in-depth knowledge of key accounts and their hospitality requirements to tailor solutions that align with their expectations and drive repeat business.
• Product and Service Promotion: Actively promote all hotel offerings, ensuring clients are fully informed of the value and benefits available to them.
• Market and Competitor Analysis: Conduct regular assessments of local market trends and competitor activities to recommend strategies that maintain our hotel’s leadership position and capitalize on future business opportunities.
• Sales Execution and Revenue Growth: Meet and exceed top-line revenue objectives by achieving set targets for respective segments, implementing cost-effective sales activities, and applying yielding strategies to optimize profitability.
• Client Feedback and Service Recovery: Provide exceptional after-sales service by addressing client feedback promptly and escalating critical issues to senior management to ensure continuous improvement in guest experiences.
• Reporting and Documentation: Deliver accurate and timely reports on market and competition analysis, as well as sales activities, pipelines, and other assigned tasks to support data-driven decision-making.
• Collaboration and Leadership: Work closely with the Head of Department to execute additional duties and responsibilities as deemed necessary, ensuring alignment with organizational goals and operational standards.

Qualifications and Skills

To excel in this role, you must possess the following qualifications and attributes:

• Experience: Minimum of 2-3 years of sales experience within a 5-star hotel property, preferably in a cluster role, with a proven track record of driving revenue and business development.
• Market Awareness: Self-confidence and a deep understanding of the hospitality market, including trends, competitor landscapes, and customer preferences.
• Proactive Mindset: A detail-oriented and proactive approach to identifying opportunities, solving problems, and delivering results in a fast-paced environment.
• Education: A hospitality degree or equivalent qualification, complemented by strong customer relations and time management skills.
• Technical Proficiency: Expertise in Microsoft Office Suite and Opera Sales, with the ability to leverage these tools to enhance sales performance and reporting.
• Business Development: Demonstrated ability to create new business opportunities and expand market reach through strategic sales initiatives.
• Team Collaboration: Assertive, professional, and positive demeanor with a proven ability to thrive in a team environment while working independently to meet objectives.
• Licensing: Valid driver’s license is preferred to facilitate client visits and market outreach.

Our Commitment to True Hospitality

At IHG®, we believe that exceptional hospitality begins with our people. Our promise of True Hospitality is the foundation of our culture, guiding every interaction and ensuring that our guests receive unparalleled service. As a member of our team, you will embody the following principles:

• True Attitude: Demonstrating care, making a positive difference, and building genuine connections with guests to foster loyalty and trust.
• True Confidence: Leveraging your knowledge and skills to perform your role with excellence, instilling confidence in guests that their needs will be met with professionalism and expertise.
• True Listening: Actively listening to guests, interpreting their verbal and non-verbal cues, and understanding their unique requirements to deliver personalized experiences.
• True Responsiveness: Anticipating and addressing guest needs in a timely and caring manner, ensuring their comfort and satisfaction throughout their stay.

This role offers more than just a job—it’s an opportunity to create meaningful experiences, uphold our brand’s reputation, and contribute to a culture of excellence. If you are passionate about hospitality and driven to achieve outstanding results, we invite you to join our dynamic team and make a lasting impact.