IT Technician

About the Role

Tuwaiq Casting & Forging is seeking a proactive and skilled IT Technician to join our IT Service Delivery Division. In this pivotal position, you will serve as the first point of contact for technical support, ensuring that our employees and end-users experience seamless and uninterrupted IT services across the organization. Your expertise will be instrumental in maintaining operational efficiency and supporting our business objectives through reliable technology solutions.

Key Responsibilities

• First-Level IT Support: Deliver prompt and effective technical assistance to employees and end-users, addressing hardware, software, and connectivity issues to minimize downtime and enhance productivity.
• Hardware & Equipment Management: Install, configure, and troubleshoot computers, printers, and other IT equipment to ensure optimal performance and reliability.
• Network & Connectivity Support: Diagnose and resolve network connectivity, internet, and Wi-Fi-related issues, maintaining robust and secure connectivity across all departments.
• Software & Security Management: Assist with software installation, updates, and antivirus management to safeguard systems and ensure compliance with security protocols.
• IT Asset Tracking: Maintain accurate records of IT inventory and assets, ensuring proper documentation and accountability for all equipment.
• Service Desk Management: Monitor and respond to IT service desk tickets in a timely and professional manner, prioritizing issues based on urgency and impact.
• Data Protection: Perform routine system and data backup checks to ensure business continuity and compliance with data protection policies.
• Policy Compliance: Uphold company IT policies and procedures, ensuring adherence to best practices and regulatory requirements.

Qualifications & Requirements

To excel in this role, you should possess the following qualifications and competencies:

Education & Experience

• A Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–2 years of relevant experience in IT support or a similar technical role is highly preferred.

Technical Competencies

• Strong foundational knowledge of computer hardware and troubleshooting techniques.
• Understanding of networking concepts, including LAN/WAN, TCP/IP, and Wi-Fi configurations.
• Proficiency in Microsoft Office 365 and related productivity tools.

Behavioral Competencies

• Exceptional communication skills with the ability to support users effectively and professionally.
• Collaborative mindset with a strong orientation toward teamwork and cross-departmental cooperation.