HPC Receptionist

Join Al-Qadsiah Club and Shape a Legacy Beyond the Game

At Al-Qadsiah Club, we are not merely building teams—we are crafting a legacy that transcends the boundaries of sport. Driven by ambition, collaboration, and innovation, we are committed to inspiring generations while advancing the future of Saudi sports. This is more than a professional opportunity; it is a chance to contribute to something greater than yourself. As part of our team, you will play a pivotal role in shaping our enduring legacy, supporting the nation’s sports vision, and making history with every task you undertake.

Position Overview

The HPC Receptionist – First Team Players Area is a critical frontline role within the High Performance Center (HPC), dedicated to managing the reception area for First Team players, coaching staff, technical staff, medical team, and authorized visitors. This position demands the highest standards of professionalism, discretion, and service excellence, given the high-profile and sensitive nature of the First Team environment. Your responsibilities will include ensuring smooth access coordination, managing visitor interactions, facilitating internal communications, and supporting the daily operational needs of the First Team area.

Key Responsibilities

HPC Reception Operations

• Oversee the reception area designated exclusively for First Team players and authorized personnel, ensuring a welcoming and professional environment.
• Greet and assist First Team players, coaches, technical staff, medical professionals, VIP guests, consultants, and authorized visitors with the utmost professionalism and courtesy.
• Maintain a reception space that is both organized and confidential, reflecting the high standards expected within the First Team environment.
• Provide clear and concise guidance to authorized visitors, directing them to meeting rooms, offices, training facilities, or relevant personnel.
• Support daily operational requirements within the First Team players’ area, including any additional tasks assigned by the Operations Department.

First Team Access Coordination

• Coordinate and manage access to the First Team players’ area in strict accordance with club policies and authorization protocols.
• Collaborate closely with Security and Operations teams to ensure that only authorized individuals are granted entry to the HPC area.
• Maintain meticulous visitor logs and access records for the First Team players’ area, ensuring accuracy and compliance with security protocols.
• Verify visitor information with the appropriate internal contacts prior to granting access.
• Immediately report any access issues, unauthorized movements, visitor concerns, or operational incidents to the relevant authorities.
• Facilitate access arrangements for First Team meetings, training sessions, VIP visits, official engagements, and matchday requirements.

Communication and Stakeholder Support

• Demonstrate fluency in English to effectively communicate with international players, coaches, consultants, guests, and stakeholders.
• Handle inquiries with professionalism and escalate sensitive matters to the direct supervisor as required.
• Support the coordination of player movements, training schedules, visitor arrangements, and guest arrivals.
• Collaborate seamlessly with First Team Operations, coaching staff, medical team, hospitality, facility management, and security teams to ensure operational efficiency.
• Uphold a service-oriented approach in all interactions with authorized facility users, fostering a positive and professional atmosphere.

Confidentiality and Professional Conduct

• Exercise absolute discretion when handling sensitive information related to players, technical staff, visitors, and operational updates.
• Safeguard confidential details concerning First Team activities, schedules, visitor information, and internal communications.
• Demonstrate tact and professionalism when engaging with players, coaching staff, VIP guests, consultants, and external stakeholders.
• Escalate high-profile or sensitive matters through the approved reporting channels only, ensuring compliance with club protocols.
• Maintain a polished and professional front-of-house presence that aligns with the club’s expectations for the First Team environment.

Operational Support for Training, Meetings, and Visits

• Assist in organizing reception arrangements for First Team meetings, training sessions, VIP visits, official engagements, and matchday-related activities.
• Coordinate essential logistical elements such as visitor arrivals, access guidance, meeting directions, waiting areas, and any additional support requirements.