Lead Engineer- Field Services

Position Overview

We are seeking a highly skilled and experienced Lead Engineer for Field Services to oversee and execute service, maintenance, and repair operations directly at customer sites. This critical role ensures the optimal performance, reliability, and longevity of sold or existing products through comprehensive on-site maintenance activities, including preventive and corrective services, facility management, and field engineering. The Lead Engineer will operate within a structured operational framework, adhering to prescribed guidelines, work instructions, and system checks to deliver high-quality results. This position requires a methodical approach to standard operational tasks while demonstrating technical expertise and leadership in a dynamic field environment.

Key Responsibilities

• Technical Leadership and Execution: Provide on-site technical leadership for all service-related activities, including runtime extensions, repairs, and inspection services for installed fleets. Oversee the construction, commissioning, and maintenance of new and existing equipment at customer locations. Execute critical tasks such as on-site machining, Non-Destructive Testing (NDT), blade repair, winding, specialized welding, and generator diagnostics.
• Engineering Decision-Making: Independently make informed engineering decisions to address operational challenges and ensure compliance with technical standards. Apply conceptual knowledge of the discipline to resolve complex issues and optimize equipment performance.
• Collaboration and Support: Collaborate with cross-functional teams to deliver specialized technical support and expertise across a broad range of projects. Engage with support roles to enhance operational efficiency and align field activities with business objectives. Demonstrate a strong understanding of how individual contributions impact broader organizational goals.
• Problem-Solving and Decision-Making: Utilize established procedures to troubleshoot and resolve issues. Escalate complex problems to senior team members or supervisors when necessary, ensuring adherence to defined parameters and guidelines. Develop innovative solutions to enhance service delivery and customer satisfaction.
• Customer Relationship Management: Serve as the primary technical liaison between the customer and GE Vernova, fostering strong, long-term relationships. Communicate technical information clearly and effectively, ensuring customer understanding and satisfaction. Address customer inquiries, concerns, and requirements with professionalism and expertise.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Educational Background: A Bachelor’s degree in Engineering from an accredited university or college is required. Alternatively, a high school diploma combined with relevant technical experience may be considered.
• Technical Proficiency: Demonstrated experience in field service engineering, including hands-on execution of maintenance, repair, and inspection activities. Proficiency in specialized tasks such as NDT, blade repair, and generator diagnostics is highly desirable.
• Communication and Leadership: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Strong interpersonal skills and leadership qualities to inspire and guide teams in high-pressure environments.
• Problem-Solving Abilities: A proactive and analytical mindset to identify, diagnose, and resolve technical challenges efficiently. Ability to work independently while collaborating effectively with peers and senior leadership.
• Compliance and Safety: Commitment to adhering to operational guidelines, safety protocols, and regulatory standards. Ensures all field activities are conducted in a safe, compliant, and efficient manner.

Work Environment and Expectations

The Lead Engineer- Field Services will operate within a well-defined operational framework, following a structured sequence of tasks to achieve desired outcomes. This role involves frequent travel to customer sites, requiring adaptability to varying work environments and schedules. The position demands a high level of accountability, as the incumbent is responsible for the quality of their work and its direct impact on customer satisfaction and business success. Collaboration with global teams and adherence to corporate policies are essential to ensure seamless service delivery and operational excellence.