Regional Program and Engagement Manager (MEA)

About Nozomi Networks

Nozomi Networks is at the forefront of revolutionizing OT and IoT cybersecurity, safeguarding critical infrastructure and enterprise operations across 68 countries and beyond. Our AI-powered platform delivers unparalleled protection for operational technology (OT) and Internet of Things (IoT) environments, serving enterprises and government entities in sectors such as energy, manufacturing, transportation, resources, and critical infrastructure. As we continue to expand our global footprint, we are seeking a dynamic and strategic Regional Program and Engagement Manager to lead our Professional Services engagements in the Middle East and Africa (MEA) region.

Role Overview

As the Regional Program and Engagement Manager, MEA, you will serve as a pivotal leader in driving the successful execution of Nozomi Networks' Professional Services engagements across the region. This role demands a unique blend of customer-centric engagement, rigorous program management, and meticulous delivery governance. You will act as a trusted advisor to customers, partners, and internal stakeholders, ensuring that every project is delivered with precision, aligning with customer expectations, scope, budget, and timelines. Your ability to manage multiple priorities in a fast-paced environment while fostering strong relationships will be instrumental in achieving operational excellence and customer satisfaction.

Key Responsibilities

• Portfolio Management: Oversee a diverse portfolio of customer engagements, from small-scale deployments to complex, large-scale projects, ensuring seamless delivery that meets or exceeds customer expectations.
• Customer & Stakeholder Engagement: Serve as the primary liaison between customers, partners, and internal teams, cultivating trusted relationships and driving high levels of satisfaction through transparent communication and proactive support.
• Project Leadership: Lead the planning, execution, governance, and delivery of projects, adhering to Nozomi Networks' Professional Services methodologies and quality standards to ensure consistent, high-quality outcomes.
• Project Planning & Execution: Develop and maintain comprehensive project plans, monitor progress in real-time, manage risks, and address issues proactively to mitigate disruptions and ensure successful project completion.
• Stakeholder Communication: Facilitate regular project status meetings, executive reviews, and stakeholder communications, providing clear visibility into project health, milestones, risks, and actionable next steps.
• Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Support, Technical Delivery teams, and external partners to ensure seamless coordination throughout the project lifecycle, fostering alignment and driving collective success.
• Scope & Deliverable Management: Monitor project scope, deliverables, and Statements of Work (SOWs) to ensure alignment between customer requirements and project execution, identifying opportunities for value-added enhancements.
• Customer Relationship Growth: Strengthen customer relationships by identifying expansion opportunities, supporting adoption initiatives, and driving positive feedback to enhance long-term engagement and loyalty.
• Training Coordination: Manage customer training programs and operational activities related to training delivery, ensuring a seamless and impactful learning experience for end-users.
• Operational Excellence: Support project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance with internal processes and systems to uphold operational rigor and accountability.
• Process Improvement: Contribute to the continuous enhancement of Professional Services processes, tools, reporting capabilities, and AI-powered solutions to drive efficiency, scalability, and innovation across the organization.

Qualifications & Skills

To excel in this role, you will bring:

• Experience: 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations, with a proven track record of managing customer-facing projects from initiation to successful delivery and closure.
• Project Management Excellence: Demonstrated ability to manage a portfolio of projects of varying complexity, maintaining accuracy, prioritizing effectively, and meeting deadlines in a high-pressure environment.
• Customer Engagement & Stakeholder Management: Strong interpersonal skills with the ability to build trust, navigate complex situations, and maintain productive relationships with customers, partners, and internal teams across diverse cultural and organizational contexts.
• Communication & Reporting: Exceptional written and verbal communication skills, with the ability to convey project status, risks, billing readiness, and operational updates clearly and concisely to stakeholders at all levels.
• Analytical & Problem-Solving Skills: A proactive mindset with the ability to identify risks, anticipate challenges, and implement solutions to ensure project success and customer satisfaction.
• Commercial Awareness: A keen understanding of business outcomes, budget management, and the ability to align project deliverables with customer and organizational goals.
• Technical Acumen: Familiarity with cybersecurity, IT infrastructure, or enterprise software environments is advantageous, enabling you to engage effectively with technical teams and customers alike.