IT Technician

About the Role

Help AG is seeking a meticulous and proactive IT Technician to join our dynamic team, playing a pivotal role in on-site IT operations across the Middle East. This position is ideal for a detail-oriented professional who thrives in hands-on technical environments and is passionate about ensuring seamless IT infrastructure deployment. The IT Technician will collaborate closely with engineers and field teams to execute critical tasks, including hardware installation, network configuration, and system validation, while maintaining the highest standards of safety, compliance, and documentation.

Key Responsibilities

The successful candidate will be responsible for a wide range of field-based activities, including:

• Site Surveys and Documentation: Conduct comprehensive site surveys to assess IT infrastructure requirements, documenting detailed inventories of devices, including names, IP addresses, types, OS versions, and functions to ensure accurate tracking and compliance.
• Hardware Installation and Configuration: Assist in the preparation, installation, and configuration of physical IT equipment, such as servers, network devices, and security agents, under the supervision of senior engineers. Tasks include rack mounting, cabling, power connection, and labeling to maintain organized and efficient IT environments.
• Cabling and Patch Management: Perform structured cabling, labeling, and patch management within designated cabinets to optimize network performance and minimize downtime.
• Testing and Validation: Participate in functional testing phases to validate site readiness, performance, and compliance with project requirements, ensuring all systems are operational and secure before deployment.
• Documentation and Compliance: Maintain precise and up-to-date documentation for each site, ensuring consistency and adherence to organizational and regulatory standards. Strictly follow health, safety, and compliance protocols during all field activities.

Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: A diploma or bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• Experience: Minimum of 1-3 years in IT support, field services, or system installation, with hands-on experience in server and network hardware setup.
• Certifications and Preferences: Certification or experience in accessing energy sites is advantageous. Safety and health certifications for critical environments are highly preferred.
• Technical Proficiency: Basic understanding of operating systems and virtualization technologies, along with familiarity with network and server hardware configurations.
• Soft Skills: Exceptional attention to detail, strong organizational abilities, and the capacity to work efficiently in fast-paced, collaborative environments. Excellent communication and teamwork skills are essential, with proficiency in Arabic being a valuable asset.
• Mobility: Willingness and ability to travel frequently to various sites across the region, ensuring timely and effective support for all assigned projects.

What We Offer

Join Help AG and become part of a forward-thinking organization dedicated to cybersecurity and digital transformation in the Middle East. We provide a comprehensive benefits package designed to support your professional and personal growth, including:

• Health and Wellbeing: Comprehensive health insurance coverage through a leading global provider, ensuring access to top-tier medical care.
• Career Development: Opportunities for career progression through challenging projects, continuous learning, and exposure to cutting-edge technologies in cybersecurity.
• Work-Life Balance: A flexible and hybrid working environment, allowing you to balance professional responsibilities with personal commitments.
• Employee Engagement: Participation in wellness campaigns and inclusive activities throughout the year, fostering a supportive and diverse workplace culture.
• Travel Benefits: Annual flight tickets to your home country, facilitating seamless travel and reconnection with family and friends.
• Organizational Culture: An open-door policy and a collaborative work environment that values innovation, integrity, and excellence.

About Help AG

Help AG, the cybersecurity division of e& enterprise (formerly Etisalat Digital), is a regional leader in providing strategic consultancy and tailored information security solutions to enterprise businesses and governments across the Middle East. Since our inception in 2004, we have been committed to empowering organizations with the tools and expertise needed to evolve securely and maintain a competitive edge in an increasingly digital world.

Acquired by e& (formerly Etisalat Group) in February 2020, Help AG has established itself as the region’s most trusted cybersecurity advisor, distinguished by our vendor-agnostic approach, unwavering independence, and deep expertise in cybersecurity. Our state-of-the-art consulting practice, combined with best-of-breed technologies from industry-leading partners, enables us to deliver unparalleled value to our clients by strengthening their cyber defenses and safeguarding their business operations.