Last Mile Support Officer

Role Overview

We are seeking a detail-oriented and proactive Last Mile Support Officer to join our dynamic team. In this pivotal role, you will serve as the backbone of our rider operations, ensuring seamless onboarding, asset management, and administrative support. Your responsibilities will span rider administration, asset handling, financial compliance, and cross-functional coordination to maintain operational excellence and rider satisfaction. This position demands a high level of organization, accuracy, and adaptability to thrive in a fast-paced environment.

Key Responsibilities

The Last Mile Support Officer will play a critical role in managing the lifecycle of our riders and their associated assets. Your core duties will include:

• Rider Administration:
  • Oversee the complete onboarding and offboarding process for riders, ensuring all necessary documentation—such as IDs, contracts, and license copies—are collected, verified, and uploaded accurately.
  • Collaborate with internal teams and external vendors to facilitate rider replacements, updates, or transitions seamlessly.
• Asset Handling:
  • Issue, track, and recover essential rider assets, including delivery devices, uniforms, fuel cards, and car keys, while maintaining meticulous records.
  • Identify and report discrepancies in asset records to the Asset Control Associate and Regional Supervisor to ensure accountability and minimize losses.
• Petty Cash and Financial Administration:
  • Manage petty cash disbursements for site-level rider needs, such as fuel, repairs, and emergencies, with strict adherence to cash handling policies.
  • Prepare and submit detailed expense reports, ensuring all supporting documents are attached and compliant with financial protocols.
• Car and Rider Coordination:
  • Facilitate the onboarding of leased vehicles, liaising with drivers to ensure smooth transitions and proper vehicle utilization.
  • Document vehicle-related issues, accident reports, and transfer activities in compliance with Standard Operating Procedures (SOPs).
• Compliance and Reporting:
  • Ensure riders are informed of policy updates and compliance requirements to maintain operational integrity.
  • Compile and submit daily reports on onboarding progress, asset movements, petty cash usage, and incident logs to stakeholders.
• Site Operations Support:
  • Act as the primary point of contact for rider administrative support during assigned shifts, addressing inquiries and resolving issues promptly.
  • Collaborate with Safety, Facility, and Profit & Loss (P&L) teams to address escalated concerns or cross-functional requirements.
  • Provide coverage for replacement support during officer absences or peak operational periods to maintain service continuity.
• Governance and Continuous Improvement:
  • Adhere to all relevant policies, procedures, and processes to ensure consistent and controlled daily operations.
  • Identify and recommend process improvements to enhance efficiency, accuracy, and rider experience.
  • Uphold a high-performance culture by embodying and promoting the company’s core values.

Qualifications and Competencies

To excel in this role, candidates must possess the following qualifications and skills:

• Experience: A minimum of 2 years in fleet administration, HR support, or operations coordination, with a proven track record in administrative and logistical functions.
• Technical Proficiency: Strong familiarity with onboarding processes, documentation management, and petty cash procedures.
• Core Competencies:
  • Exceptional attention to detail, ensuring accuracy in documentation and financial records.
  • Excellent communication and coordination abilities to liaise effectively with riders, vendors, and internal teams.
  • Proficiency in Microsoft Office Suite and reporting tools to generate and analyze operational data.
• Education: A High Diploma in Logistics, Business Administration, or a related field is required.

Why Join Us?

The Last Mile Support Officer role offers a unique opportunity to contribute to the efficiency and success of our last-mile delivery operations. You will work in a collaborative environment where your administrative expertise directly impacts rider performance and customer satisfaction. If you are a proactive problem-solver with a passion for operational excellence, we invite you to apply and become a vital part of our team.