Sales Engineer

About Proserv

Proserv is a globally recognized leader in controls technology, with a distinguished history spanning over six decades. We specialize in delivering cutting-edge solutions that enhance the reliability, optimize performance, and extend the operational lifespan of critical infrastructure within the energy sector. Our dedicated team combines unparalleled expertise with innovative technology to achieve transformative results for our clients worldwide.

At Proserv, we uphold a set of core values—FRESH—that guide every aspect of our operations. These values reflect our commitment to fairness, respect, excellence, sustainability, and honesty. If you are a skilled professional who thrives in collaborative environments, values integrity, and is driven by a passion for delivering exceptional service, we encourage you to join our dynamic team.

Role Overview

The Sales Engineer plays a pivotal role in expanding Proserv’s aftermarket, service, brownfield modification, and product solution business across Saudi Arabia. This position serves as the technical-commercial bridge between customers, engineering teams, operations, and project delivery, identifying growth opportunities, crafting compelling technical and commercial proposals, nurturing customer relationships, and driving revenue growth objectives.

Key Responsibilities

The Sales Engineer will proactively engage with key stakeholders, including EPC contractors, operating companies, system integrators, and end users, to champion Proserv’s products, services, upgrades, and lifecycle support solutions. The role demands a robust technical foundation in control systems, instrumentation, electrical systems, and oil & gas operations, complemented by strong commercial acumen and customer relationship management skills.

Core Accountabilities

• Business Development: Identify, qualify, and cultivate new business opportunities within assigned accounts and territories to drive revenue growth.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders across engineering, operations, maintenance, procurement, and project teams through regular interactions and visits.
• Opportunity Management: Support the achievement of annual sales targets and booking objectives by monitoring market trends, competitor activities, customer investment plans, and upcoming projects. Develop strategic account plans to maximize growth potential.
• Sales Lifecycle Management: Lead opportunities from initial identification through order award, ensuring accurate and timely opportunity records are maintained within CRM systems. Conduct bid/no-bid evaluations and opportunity qualification processes.
• Proposal Development: Collaborate with engineering and operations teams to create winning technical and commercial solutions. Review customer RFQs, tenders, and technical specifications, and prepare proposals in accordance with company procedures.
• Cost and Pricing Management: Coordinate cost estimation, pricing strategies, and risk assessments to ensure competitive and profitable proposals.
• Technical Support: Provide first-line technical support during customer engagements, clarifying requirements and ensuring proposed solutions align with customer needs. Assist in developing technical sales collateral and case studies.
• Customer Satisfaction: Act as the primary point of contact for customer inquiries and concerns, ensuring high levels of responsiveness and satisfaction. Support the resolution of commercial and operational issues.
• Cross-Functional Collaboration: Work closely with engineering, operations, projects, service delivery, and finance teams to ensure seamless project handover and accurate sales forecasting and reporting.
• Strategic Participation: Contribute to sales reviews, strategy meetings, and business planning activities to align sales efforts with organizational goals.

Essential Requirements

Proserv is seeking a motivated and technically proficient Sales Engineer with a proven track record in the energy sector. The ideal candidate will possess a strong understanding of control systems, instrumentation, and electrical systems, along with commercial acumen and exceptional customer relationship management skills. Proficiency in CRM systems, proposal development, and opportunity management is essential. The ability to work collaboratively across multiple teams and drive business growth in a dynamic market is critical.