IT Technical Support Engineer

IT Technical Support Engineer

We are seeking a dedicated IT Technical Support Engineer to join our Information Technology Team. The ideal candidate will possess a strong technical background and a commitment to providing exceptional customer service.

The role involves:

• Installing, maintaining, diagnosing, and repairing PC hardware, printers, and other IT peripherals.
• Installing and managing networking equipment such as network cabling, switches, access points, and network printers.
• Installing, troubleshooting, and maintaining approved collaboration tools like Microsoft Office, Adobe Reader, WinZip/WinRAR, and McAfee Virus Scan.
• Providing advanced troubleshooting support and analyzing problems to develop creative solutions.
• Managing tasks using the IT ServiceDesk application, adhering to standard IT ServiceDesk procedures to meet Service Level Agreement (SLA) requirements.
• Performing preventive maintenance tasks and hardware/software upgrades as scheduled.
• Monitoring, analyzing, and reporting reliability and performance issues.
• Participating in various project tasks as assigned.
• Occasionally providing after-hours and weekend support.

Candidates should have:

• A Bachelor's or Diploma in Computer Sciences/Engineering or a related field.
• At least one year of experience in IT technical support.
• Certification in Hardware (A+ or equivalent).
• Strong computer software skills.
• Microsoft Certified Professional (MCP) certification is preferred.
• Inter Connecting Cisco Devices (ICND) certification is preferred.