Key Account Manager

Key Account Manager – Trukker (Dammam)

Join Trukker, a leading digital freight platform revolutionizing the logistics industry, and take on the pivotal role of Key Account Manager in Dammam. In this dynamic and strategic position, you will be responsible for managing and expanding our portfolio of high-value client accounts, ensuring their satisfaction, and driving long-term business growth. This role is ideal for a results-driven professional with a strong background in account management, exceptional communication skills, and a deep understanding of the logistics and transportation sectors.

Key Responsibilities

As a Key Account Manager at Trukker, your core responsibilities will include:

• Client Relationship Management: Develop and maintain strong, trusted relationships with key clients by understanding their unique business needs and providing tailored solutions. Act as the primary point of contact, ensuring seamless communication and alignment between clients and internal teams.
• Account Growth and Retention: Identify opportunities to upsell and cross-sell Trukker’s services, driving revenue growth within your assigned accounts. Implement strategies to enhance client loyalty and reduce churn, ensuring high retention rates.
• Strategic Planning and Execution: Collaborate with cross-functional teams, including sales, operations, and customer support, to develop and execute account-specific strategies that align with Trukker’s business objectives. Monitor account performance and adjust plans as needed to achieve targets.
• Market and Competitive Analysis: Stay abreast of industry trends, market dynamics, and competitive landscape to proactively advise clients on best practices and innovative solutions. Leverage this knowledge to position Trukker as a preferred partner in the logistics ecosystem.
• Contract Negotiation and Management: Lead negotiations for contract renewals, pricing adjustments, and service-level agreements, ensuring favorable terms for both Trukker and its clients. Manage contract compliance and address any issues that may arise.
• Performance Reporting and Insights: Generate regular reports on account performance, including KPIs, revenue growth, and client satisfaction metrics. Present insights to senior leadership and recommend actionable improvements to enhance account profitability and efficiency.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field. A Master’s degree or relevant professional certification (e.g., CPSM, CSCP) is a plus.
• Experience: Minimum of 5 years of experience in account management, preferably within the logistics, transportation, or freight industry. Prior experience in a digital platform or technology-driven environment is highly desirable.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Familiarity with data analytics tools and ERP systems is advantageous.
• Soft Skills: Exceptional interpersonal, negotiation, and presentation skills. Strong problem-solving abilities and a customer-centric mindset are essential. Fluency in English and Arabic is required; additional languages are a valuable asset.
• Leadership and Collaboration: Ability to work independently and collaboratively in a fast-paced, dynamic environment. Demonstrated leadership in driving account growth and managing stakeholder relationships.

Why Join Trukker?

Trukker is at the forefront of transforming the logistics industry through innovative digital solutions. As a Key Account Manager, you will have the opportunity to shape the future of freight transportation while working with a diverse, global team of professionals. We offer a competitive compensation package, including performance-based bonuses, comprehensive health benefits, and opportunities for professional development. Join us and be part of a mission to create a more efficient, sustainable, and connected logistics ecosystem.