Customer Care Officer

Shape the Future of Saudi Sports as a Customer Care Officer at Al-Qadsiah Club

At Al-Qadsiah Club, we are not just building teams—we are creating a legacy that transcends the boundaries of sports, leaving a lasting impact both on and off the field. Guided by ambition, synergy, and innovation, we are committed to inspiring generations while shaping the future of Saudi sports. This is more than an opportunity; it is a chance to be part of something greater than yourself. As a Customer Care Officer, you will play a pivotal role in our journey, contributing to the nation’s sports vision and making history with every interaction.

Overview

As the Customer Care Officer at Al-Qadsiah Club, you will serve as the primary point of contact for members and parents across the Multisport Academy. Your role is designed to deliver a professional, responsive, and welcoming experience at every stage of their journey. By centralizing customer-facing interactions, you will enable our coaching and operations teams to focus on their core responsibilities while ensuring members receive prompt, accurate, and professional support at every touchpoint.

Key Responsibilities

• Inquiry & Communication Management:
  • Act as the first point of contact for member and parent inquiries via phone, email, and WhatsApp.
  • Respond promptly and professionally to all inquiries, maintaining a consistently high standard of customer service.
  • Escalate complex inquiries to the appropriate department and follow up to ensure timely resolution.
• Enrolment Support:
  • Guide prospective members through the enrolment process, providing expert advice and directing inquiries to the relevant teams.
  • Collaborate with sport team managers to ensure registrations are processed accurately and efficiently.
  • Identify and resolve enrolment issues while keeping members informed throughout the process.
• Retention & Member Experience:
  • Build positive relationships with members and parents, ensuring they feel supported throughout their academy journey.
  • Proactively gather feedback and identify opportunities to enhance the overall member experience.
  • Analyze patterns in complaints or drop-offs and present actionable recommendations to management.
  • Support retention initiatives by ensuring communication is timely, consistent, and professional.
• Administration & Reporting:
  • Maintain accurate records of customer inquiries, registrations, and complaints.
  • Generate regular reports on inquiry volumes, response times, and member satisfaction.
  • Assist with operational systems, booking platforms, and payment tracking as required.

Qualifications

Desirable:

• A diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience in a customer-facing or customer service role, preferably within sports, hospitality, or education.

Skills, Knowledge, and Experience

Essential:

• A minimum of 1–2 years of experience in a customer-facing or customer service role.
• Exceptional interpersonal and communication skills with a warm, professional, and solution-focused approach.
• Strong written and verbal communication skills in both Arabic and English.
• Highly organized with the ability to manage multiple inquiries simultaneously.
• Proven ability to build positive relationships with members, parents, and colleagues.
• Experience using communication platforms such as WhatsApp, email, and Microsoft Office applications.

Why Join Al-Qadsiah?

Be Part of the Legacy:

Join a club that is redefining the future of Saudi sports, leading the competition and setting new benchmarks of excellence. Your contributions will help shape the legacy of Al-Qadsiah Club and the broader sports community.

Experience the Culture:

Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, all while embracing harmony—the essence of the Qadsiah Way.

The Executives in Sport Group is retained on behalf of Al Qadsiah SC to facilitate this appointment. All direct applications and CVs will be forwarded to The Executives in Sport Group.

If this role aligns with your aspirations, please press the apply button and include a copy of your CV.