IT Help Desk (Saudi Nationals Only)

About Shomoul Holding Company

Shomoul Holding Company, founded in 2014, is a dynamic joint venture between Mabanee Company, Al Fozan Group, and Alshaya Group—three of the most influential regional enterprises specializing in real estate, retail, trade, and industry. Building on the proven success of The Avenues in Kuwait, Shomoul is dedicated to delivering world-class, large-scale real estate and mixed-use developments across the Kingdom of Saudi Arabia. With a commitment to excellence and innovation, the company adheres to stringent international standards to create unparalleled value for investors and stakeholders. Shomoul is currently advancing two flagship projects, The Avenues – Riyadh and The Avenues – Khobar, positioning itself as a cornerstone in the kingdom’s tourism, retail, and real estate industries.

Position Overview

We are seeking a skilled and motivated IT Help Desk professional to join our team. This role is exclusively available to Saudi nationals and is a critical component of our IT infrastructure, ensuring seamless technical support and operational efficiency across the organization. The IT Help Desk Specialist will serve as the first point of contact for employees requiring technical assistance, resolving hardware, software, and network issues promptly and professionally. This position plays a pivotal role in maintaining the reliability and performance of our IT systems, supporting business continuity, and enhancing user productivity.

Key Responsibilities

• Technical Support & Troubleshooting: Deliver first-line technical assistance by diagnosing and resolving a wide range of hardware, software, network, and system-related issues to minimize downtime and disruptions.
• System & Equipment Management: Install, configure, maintain, and upgrade desktops, laptops, printers, mobile devices, and other IT equipment to ensure optimal functionality and performance.
• User Account & Access Management: Set up, configure, and manage user accounts, email systems, and access permissions in strict alignment with company policies and security protocols.
• System Monitoring & Maintenance: Proactively monitor and maintain the performance, availability, and security of IT systems, networks, and business applications to uphold operational standards.
• Network & Connectivity Support: Troubleshoot and resolve connectivity issues related to LAN, WAN, Wi-Fi, VPN, and network devices, ensuring reliable and secure access to corporate resources.
• Software & Security Management: Install, update, and maintain operating systems, business applications, antivirus software, and security patches to protect against vulnerabilities and cyber threats.
• Helpdesk & Ticketing System: Respond to and track IT support requests through the company’s helpdesk or ticketing system, ensuring timely resolution and maintaining accurate records of all interactions.
• Documentation & Compliance: Maintain comprehensive records of IT assets, software licenses, system configurations, and technical documentation while ensuring adherence to IT security policies, data protection requirements, and company standards.
• Vendor & Project Coordination: Collaborate with external vendors and service providers to facilitate equipment maintenance, technical support, and warranty services, as well as support the implementation of IT projects and system upgrades.
• Process Improvement & Training: Identify opportunities to enhance IT support processes and user experience, and provide basic user training and guidance on IT systems, applications, and cybersecurity best practices.
• Additional Duties: Perform routine system maintenance, backups, and preventive maintenance activities, and undertake any other responsibilities as assigned by management.

Qualifications & Skills

• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• Experience: Minimum of 2–4 years of hands-on experience in IT technical support, helpdesk operations, or a comparable IT support role.
• Technical Proficiency: In-depth knowledge of Windows operating systems, Microsoft 365, Active Directory, and fundamental networking concepts.
• Troubleshooting Expertise: Proven ability to troubleshoot hardware, software, printers, and network connectivity issues efficiently and effectively.
• IT Tools & Systems: Familiarity with IT ticketing systems, remote support tools, and IT asset management solutions.
• Networking Knowledge: Basic understanding of network infrastructure, TCP/IP, LAN/WAN, Wi-Fi, VPN, and cybersecurity best practices.
• System Administration: Experience with system installation, configuration, maintenance, and software deployment.
• Software Skills: Proficiency in Microsoft Office applications and other commonly used business software.
• Soft Skills: Exceptional analytical, troubleshooting, and problem-solving abilities, coupled with outstanding communication and customer service skills to support users at all organizational levels.
• Work Ethic: Capacity to prioritize tasks, manage multiple support requests, and perform effectively under pressure while maintaining a high level of professionalism and integrity.
• Certifications: IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are highly advantageous.

If you are a Saudi national with a passion for technology and a commitment to delivering exceptional IT support, we invite you to apply and become an integral part of our growing team at Shomoul Holding Company.