Call Center Agent

Position Overview

Rentokil Boecker Saudi Arabia is seeking dynamic and customer-centric Part-Time Call Center Agents to join our growing team. This role is exclusively open to Saudi Nationals who are passionate about delivering exceptional service and driving customer satisfaction. The ideal candidate will serve as the first point of contact for customers, handling inquiries across multiple communication channels while ensuring prompt follow-up and a seamless experience.

Key Responsibilities

• Customer Interaction: Receive, manage, and resolve customer inquiries via telephone, website, live chat, WhatsApp, and email with professionalism and efficiency.
• Data Management: Accurately log all customer inquiries and prospects into the ICABS system, ensuring comprehensive and up-to-date records.
• Lead Allocation: Assign prospects to the designated Sales Consultant in each branch, promptly notifying them via email and WhatsApp to facilitate timely follow-up.
• Follow-Up & Escalation: Conduct follow-ups within 24 hours to verify whether the customer has been visited, surveyed, quoted, or converted into a sale. Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM) for resolution.
• Customer Service Excellence: Maintain high standards of service, ensuring all interactions are handled with care, accuracy, and a focus on customer satisfaction.

Work Schedule & Model

The position offers a part-time schedule of 4 hours per day, 6 days per week, with split shifts to accommodate flexibility. This role operates under a hybrid work model, combining office-based and remote work to provide a balanced and productive environment.

Qualifications & Skills

• Nationality: Must be a Saudi National.
• Language Proficiency: Fluent in both Arabic and English, both written and spoken.
• Communication Skills: Exceptional verbal and written communication abilities, with a strong focus on customer service.
• Technical Competency: Proficient in using computers and relevant software, with keen attention to detail.
• Adaptability: Ability to multitask effectively and thrive in a fast-paced, dynamic environment.

Ideal Candidates

This opportunity is particularly suited for university students, fresh graduates, or individuals seeking a flexible part-time role that offers valuable experience in customer service and sales support. If you are a motivated professional looking to contribute to a leading organization while developing your skills, we encourage you to apply.