IT coordinator

About the Role

We are seeking a proactive and service-oriented IT Coordinator to join our dynamic Information Technology team at Mövenpick Al Khobar, a distinguished member of the Accor network. This role is pivotal in maintaining the hotel’s technology infrastructure, ensuring seamless operations across all systems, networks, hardware, and software. As a key contributor to our technology ecosystem, you will provide exceptional technical support to our Warriors, uphold system reliability, and drive efficiency to deliver outstanding guest experiences. This position offers a unique opportunity to grow within a global hospitality leader committed to innovation, sustainability, and excellence.

Key Responsibilities

The IT Coordinator will play a central role in supporting the hotel’s technology landscape. Your responsibilities will include:

• First-Line Technical Support: Respond promptly to IT helpdesk requests, troubleshooting hardware, software, and connectivity issues to minimize disruptions and ensure uninterrupted operations.
• Infrastructure Management: Monitor and maintain the hotel’s technology infrastructure, including servers, networks, workstations, and peripheral devices, to guarantee optimal performance and maximum uptime.
• System Deployment & Configuration: Assist with the installation, configuration, and deployment of hardware and software solutions across the property, ensuring alignment with operational and security standards.
• Documentation & Compliance: Maintain accurate records of IT assets, system configurations, and user access permissions while adhering to data security protocols and compliance requirements.
• Security & Risk Management: Support the implementation and maintenance of robust security measures, including user authentication, data protection, and adherence to information security policies to safeguard sensitive information.
• Vendor Coordination: Collaborate with external vendors and service providers to facilitate hardware repairs, software licensing, and escalated technical support, ensuring timely resolution of issues.
• Technology Projects: Contribute to strategic technology initiatives, including system upgrades, migrations, and infrastructure improvements, to enhance operational efficiency and guest satisfaction.
• Data Integrity & System Maintenance: Perform routine system backups, updates, and patches to preserve data integrity, system security, and operational reliability.
• Knowledge Management: Develop and maintain comprehensive IT documentation, procedures, and knowledge base resources to support continuous learning and operational consistency.
• User Training & Onboarding: Facilitate user training and onboarding for new technology systems and applications, empowering staff to leverage digital tools effectively.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• A Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Proven experience in IT Support, Help Desk, System Administration, or a comparable role, with a strong foundation in troubleshooting and problem-solving.
• Familiarity with computer hardware, software, networking, and Microsoft Windows environments, including basic server administration and network infrastructure.
• Experience with hospitality-specific systems and applications is highly advantageous, reflecting an understanding of the unique demands of the industry.
• Proficiency in Microsoft Office applications and IT support tools, coupled with excellent technical and communication skills.
• A commitment to data security, confidentiality, and operational reliability, with a keen attention to detail and strong organizational abilities.
• Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining a high standard of service excellence.

Why Join Us?

At Mövenpick Al Khobar, we foster a culture of collaboration, innovation, and service excellence. As part of the Accor network, you will be part of a global community of over 45 brands, 5,500 hotels, and 10,000 restaurants, where your contributions directly impact guest experiences and operational success. We are dedicated to creating a supportive and inclusive workplace that values diversity, continuous learning, and professional growth. Whether you are an experienced IT professional or eager to advance your career in hospitality technology, this role offers the opportunity to make a meaningful difference while developing your skills in a dynamic and rewarding environment.

Our Commitment to Diversity & Inclusion

We are an equal-opportunity employer committed to attracting, developing, and promoting diverse talent. Our workplace is built on respect, equality, and collaboration, ensuring that every individual has the opportunity to contribute, grow, and thrive regardless of their background. Join us and be part of a team that celebrates diversity and drives innovation in hospitality.