IT Support Specialist

Job Overview

Sorinca IT, a leading provider of innovative IT solutions based in Dammam, is seeking a skilled and proactive IT Support Specialist to join our dynamic team. In this critical role, you will serve as the first point of contact for internal and external stakeholders, ensuring seamless technical assistance and maintaining the highest standards of service excellence. Your expertise will be instrumental in resolving complex IT issues, optimizing system performance, and fostering a productive digital environment for our organization.

Key Responsibilities

• Technical Troubleshooting: Diagnose, troubleshoot, and resolve hardware, software, and network-related issues across multiple platforms, including desktop, laptop, and mobile devices. Provide timely and accurate solutions to minimize downtime and enhance operational efficiency.
• User Support & Assistance: Deliver exceptional customer service by addressing user inquiries, requests, and technical challenges through various communication channels, such as phone, email, and in-person support. Maintain a professional and courteous demeanor while ensuring a positive user experience.
• System Maintenance & Updates: Perform routine system maintenance, including software installations, updates, patches, and security configurations. Monitor system performance to proactively identify and address potential vulnerabilities or inefficiencies.
• Network & Infrastructure Support: Assist in the management and maintenance of the company’s IT infrastructure, including servers, switches, routers, and cloud-based solutions. Collaborate with senior IT staff to implement and support network configurations and security protocols.
• Documentation & Reporting: Maintain accurate records of support tickets, resolutions, and system changes in the IT service management system. Generate reports on support activities, recurring issues, and system performance to inform strategic decision-making.
• Hardware & Software Management: Coordinate the procurement, deployment, and lifecycle management of IT assets, including computers, peripherals, and licensed software. Ensure compliance with company policies and industry regulations.
• Collaboration & Training: Work closely with cross-functional teams to identify training needs and deliver technical guidance to end-users. Participate in IT projects, such as system migrations or upgrades, to ensure smooth implementation and adoption.

Qualifications & Skills

To excel in this role, candidates must possess a blend of technical proficiency, problem-solving acumen, and strong interpersonal skills. The ideal candidate will meet the following requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator) are highly desirable.
• Technical Expertise: Hands-on experience with Windows and macOS operating systems, Active Directory, Microsoft 365, and common IT support tools. Familiarity with networking concepts, TCP/IP, DNS, DHCP, and VPN configurations is essential.
• Problem-Solving: Demonstrated ability to analyze complex technical issues, identify root causes, and implement effective solutions under pressure. A methodical and detail-oriented approach is critical.
• Communication Skills: Excellent verbal and written communication skills in both English and Arabic, with the ability to convey technical information clearly to non-technical stakeholders. Strong customer service orientation and patience are required.
• Teamwork & Adaptability: Ability to work collaboratively in a fast-paced environment, prioritize tasks, and adapt to evolving technological demands. A proactive mindset and willingness to learn are highly valued.
• Experience: Minimum of 2-3 years of experience in IT support, helpdesk, or a related technical role, preferably within a corporate or enterprise setting.

Why Join Sorinca IT?

At Sorinca IT, we are committed to fostering a culture of innovation, collaboration, and continuous growth. As an IT Support Specialist, you will have the opportunity to:

• Work with cutting-edge technologies and industry-leading tools in a supportive and forward-thinking environment.
• Develop your technical and professional skills through ongoing training and mentorship programs.
• Contribute to meaningful projects that drive business success and enhance our clients’ digital experiences.
• Enjoy a competitive compensation package, including health benefits, professional development opportunities, and a dynamic work culture.

If you are a dedicated IT professional looking to make a significant impact in a vibrant and growing organization, we encourage you to apply. Join Sorinca IT and be part of a team that is shaping the future of technology in Dammam and beyond.