Customer Service Admin Representative (Remote Role)

Join PULSE (MENA) as a Customer Service Admin Representative

PULSE (MENA) is a dynamic organization dedicated to delivering unparalleled customer experiences and operational excellence across the Middle East and North Africa. We blend exceptional customer support with efficient administrative processes to ensure seamless service delivery for our clients and customers.

As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Admin Representative to thrive in our remote work environment, balancing customer interactions with administrative responsibilities.

Your Role

• Serve as a key point of contact for customers, ensuring accurate documentation, timely follow-ups, and efficient coordination with internal teams.
• Provide exceptional customer support through various channels, including phone, email, live chat, WhatsApp, and social media.
• Respond to customer inquiries professionally, providing accurate information and resolving concerns efficiently.
• Manage a variety of administrative tasks, such as processing customer requests, maintaining databases, and preparing reports.
• Collaborate with internal departments to ensure smooth workflows and improve customer service processes.
• Meet established performance standards and maintain high levels of accuracy, responsiveness, and professionalism.

What You'll Bring

• Minimum of 1-2 years of experience in customer service, administration, or a related role.
• Strong computer literacy and proficiency in Microsoft Office or Google Workspace.
• Excellent communication, organizational, and multitasking skills.
• Customer-focused mindset with empathy and patience.
• Experience using CRM systems and familiarity with document management tools.

If you're a motivated individual seeking a remote role that combines customer service and administration, we invite you to apply and join our growing team at PULSE (MENA).