IT Support Officer

IT Support Officer - Riyadh, Saudi Arabia

Join Land Sterling, a leading global real estate solutions provider, as our IT Support Officer in Riyadh. With a strong local presence across the Middle East, North Africa, and Europe, our international team of accredited experts brings over 100 years of cumulative experience.

The IT Support Officer plays a pivotal role in ensuring the smooth operation of our company's IT infrastructure and end-user systems. This role involves providing first-line technical support to our employees, resolving hardware, software, and network-related issues, and maintaining IT security, system availability, and operational efficiency.

• Responsibilities:
• Provide timely and effective technical support for hardware, software, and system-related issues.
• Set up and configure workstations, user accounts, and telephone systems for new employees.
• Troubleshoot and resolve IT issues while minimizing downtime.
• Educate users on IT best practices, cybersecurity awareness, and company policies.
• Maintain network infrastructure, manage hardware inventory, and support secure access solutions.
• Manage and support Google Workspace services, and stay current with new features and best practices.
• Implement and maintain IT security policies, and ensure compliance with internal standards.
• Coordinate with external vendors and service providers, and assist with IT equipment procurement.
• Perform additional IT administrative tasks as required.

Qualifications & Skills:

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• 2–3 years of experience in IT Support, Helpdesk, or Technical Support.
• Strong knowledge of hardware and software troubleshooting, familiarity with networking concepts and security practices.
• Excellent communication and customer service skills, with a strong analytical and problem-solving mindset.