Service - Coordinator

About the Role

As a Service Coordinator at Sulzer, you will play a pivotal role in ensuring the financial health of our operations by managing accounts receivable with precision and professionalism. This position is ideal for a detail-oriented individual with a strong background in finance or accounting, seeking to contribute to a global leader in engineering innovation. You will be responsible for driving collections, maintaining accurate financial records, and fostering positive customer relationships to support Sulzer’s commitment to sustainability and operational excellence.

Key Responsibilities

• Collections Management: Proactively engage with customers via phone and email to follow up on overdue invoices, negotiate payment terms, and secure timely settlements. Your efforts will directly contribute to maintaining healthy cash flow and reducing Days Sales Outstanding (DSO).
• Account Reconciliation: Conduct thorough reviews of accounts to ensure payments are accurately applied and discrepancies are promptly resolved. This role requires meticulous attention to detail to uphold financial integrity.
• Payment Plan Development: Collaborate with customers to establish mutually beneficial payment arrangements for outstanding debts, balancing firmness with professionalism to preserve long-term business relationships.
• Reporting and Analysis: Prepare and submit detailed daily and weekly reports on aging accounts and high-risk customers, providing actionable insights to management to mitigate financial risks.
• Process Optimization: Identify opportunities to enhance the accounts receivable collection process, recommending strategic adjustments to improve efficiency and effectiveness.
• Documentation and Compliance: Maintain comprehensive records of all collection activities, customer communications, and financial transactions, ensuring full compliance with internal policies and regulatory standards.

Qualifications and Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of two years of hands-on experience in credit and collections, accounts receivable, or a similar financial role.
• Exceptional written and verbal communication skills, with the ability to negotiate effectively and maintain professionalism in high-pressure situations.
• Proficiency in accounting software platforms such as QuickBooks, SAP, or Oracle, as well as advanced skills in Microsoft Excel.
• Fluency in both Arabic and English, with the ability to communicate clearly and confidently in a global business environment.

What We Offer

Sulzer is committed to fostering a dynamic and inclusive workplace where professional growth and development are prioritized. As part of our team, you will benefit from:

• Competitive salary packages and performance-based bonuses to recognize your contributions.
• Robust opportunities for career advancement, supported by ongoing training and mentorship programs.
• A collaborative and supportive work environment that values diversity and encourages innovation.
• Recognition as a Top Employer across multiple countries, including Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK, and the USA, underscoring our dedication to employee satisfaction and excellence.
• Alignment with Sulzer’s mission to drive sustainable engineering solutions that create value for society.

Join Sulzer and become part of a global team dedicated to shaping a more sustainable and prosperous future through innovation and financial stewardship.