Professional Services Engineer

Professional Services Engineer

The Professional Services Engineer role is a dynamic and customer-focused position responsible for the installation, maintenance, and support of SEDCO’s products at customer locations. This role requires a proactive approach to problem-solving, excellent communication skills, and a commitment to maintaining strong customer relationships.

• Handle and respond to customer calls and queries, providing technical assistance and support.
• Perform onsite and remote support for SEDCO’s hardware and software products.
• Install and configure SEDCO’s products, ensuring optimal performance and customer satisfaction.
• Conduct site surveys to assess customer needs and provide tailored solutions.
• Perform updates and upgrades to SEDCO’s products, minimizing downtime and maximizing efficiency.
• Complete comprehensive documentation for SEDCO’s products, ensuring accurate and up-to-date records.
• Deliver presentations and demonstrations on SEDCO’s products to customers and partners.
• Conduct internal service department tasks, contributing to overall operational efficiency.
• Provide training to partners, fostering a culture of knowledge sharing and collaboration.

To excel in this role, candidates should possess a minimum of a Bachelor's degree in Computer Engineering or Computer Science, proficiency in English and Arabic, and a strong background in networking, Windows operating systems, and databases. Familiarity with IT project cycles, MS Power BI, HTML5, web services APIs, and .NET development is a plus. This role may require relocation according to work needs.