IT Infrastructure & Support Manager

Position Overview

Arabia Insurance Cooperative Company (AICC), a distinguished leader in the insurance industry with a rich history dating back to 1951 and officially established in Saudi Arabia in 2007, is seeking a highly skilled and experienced IT Infrastructure & Support Manager to join our dynamic team in Riyadh. Reporting directly to the IT Director, this pivotal role will be responsible for overseeing all aspects of IT infrastructure, service management, governance, monitoring, and continuity to ensure seamless operations and robust technological support across the organization.

Key Responsibilities

The IT Infrastructure & Support Manager will play a critical role in driving the strategic and operational excellence of AICC’s IT infrastructure. The successful candidate will be tasked with the following core responsibilities:

• Infrastructure Management: Oversee the installation, configuration, and maintenance of network infrastructure, systems, VOIP, mail systems, and security devices across central and remote locations, ensuring robust and secure communication channels.
• Security and Compliance: Implement and enforce secure communication protocols, including the use of secure gateways, encryption, and other advanced security measures to safeguard AICC’s digital assets and sensitive information.
• Performance Optimization: Evaluate the overall capacity and performance of IT infrastructure to ensure optimal system functionality, reliability, and efficiency. Proactively identify and address potential bottlenecks or vulnerabilities.
• Project Leadership: Plan, coordinate, and execute new IT infrastructure projects and solutions, aligning them with organizational goals and technological advancements. Provide strategic recommendations to enhance system performance, utilization, and security.
• Team Management: Lead, mentor, and develop a high-performing team of systems and network professionals. Assign tasks, oversee implementations and upgrades, and foster a culture of continuous improvement and innovation.
• Design and Implementation: Collaborate on the design and implementation of communication networks, systems, and IT security frameworks for the Head Office, branches, and point-of-sale (POS) locations. Ensure all installations comply with relevant information security requirements.
• High Availability and Redundancy: Ensure the implementation of robust redundancy and high-availability strategies to minimize downtime and maintain business continuity across all infrastructure nodes, including the Data Center, Disaster Recovery (DR) site, and branch offices.
• Troubleshooting and Support: Provide expert technical support to resolve complex network and system issues, escalating critical failures to the IT Director and implementing corrective actions to restore operations promptly.
• Strategic Planning: Contribute to the development of IT infrastructure strategies and roadmaps, presenting proposals and recommendations to senior leadership to support long-term business objectives. Assist the IT Director in facilitating strategic planning dialogues and decision-making processes.

Core Competencies and Qualifications

To excel in this role, the ideal candidate will possess a blend of technical expertise, leadership acumen, and strategic vision. The following competencies and qualifications are essential:

• Technical Proficiency: In-depth knowledge of IT infrastructure components, including network systems, VOIP, mail systems, security devices, and data center operations. Familiarity with industry best practices and emerging technologies is highly desirable.
• Leadership and Management: Proven ability to lead and motivate cross-functional teams, fostering a collaborative and high-performance work environment. Strong organizational and time management skills to prioritize tasks and meet deadlines effectively.
• Analytical and Problem-Solving Skills: Exceptional analytical abilities to assess complex technical challenges and develop innovative solutions that align with business needs and security requirements.
• Communication and Collaboration: Excellent verbal and written communication skills to interact professionally with stakeholders at all levels, both internally and externally. Ability to translate technical concepts into clear, actionable insights for non-technical audiences.
• Compliance and Risk Management: A strong commitment to adhering to organizational policies, industry regulations, and compliance standards to mitigate risks and protect company information.
• Customer-Centric Approach: Dedication to maintaining high standards of service excellence by promptly addressing client inquiries, requests, and ensuring efficient and effective IT support delivery.

Professional Development and Growth

As an IT Infrastructure & Support Manager at AICC, you will have the opportunity to contribute to the company’s growth and innovation while advancing your career in a supportive and dynamic environment. We offer competitive compensation packages, professional development opportunities, and the chance to work with cutting-edge technologies that drive the insurance industry forward.

If you are a results-driven IT professional with a passion for infrastructure management and a commitment to excellence, we invite you to apply and become a key player in AICC’s technological success.