Business Application Supervisor

Position Overview

We are seeking a highly skilled and motivated Business Application Supervisor to oversee the operational excellence, strategic enhancement, and seamless integration of our enterprise business applications. This critical role will focus primarily on managing Oracle Fusion Cloud ERP, ensuring its alignment with the Hospital Information System (HIS), and driving continuous improvement across financial, supply chain, and human capital management processes. The ideal candidate will serve as the central point of contact between business stakeholders, third-party vendors, and IT teams, fostering collaboration to deliver high-quality solutions, maintain system stability, and achieve organizational objectives.

Key Responsibilities

• Oracle Fusion Cloud ERP Leadership: Take ownership of the day-to-day support, administration, and enhancement of Oracle Fusion Cloud ERP, ensuring optimal performance and alignment with business needs.
• Functional Expertise: Provide specialized functional support for Oracle Financials and Supply Chain Management (SCM), with a working knowledge of Oracle Human Capital Management (HCM) to support cross-functional initiatives.
• Hospital Information System (HIS) Coordination: Oversee support and enhancement activities for the HIS, ensuring seamless integration and operational efficiency with Oracle Fusion Cloud ERP.
• Integration Management: Lead the integration of Oracle Fusion Cloud ERP with third-party applications using Oracle Integration Cloud (OIC), ensuring data consistency, security, and real-time synchronization.
• Requirements Gathering & Enhancement: Collaborate with business users to identify requirements, prioritize enhancements, and translate them into actionable technical specifications for development teams.
• Vendor & Partner Management: Manage relationships with Oracle implementation and support partners, ensuring adherence to Service Level Agreements (SLAs), timely delivery, and high-quality outcomes.
• Testing & Release Coordination: Plan and execute comprehensive testing phases, including Oracle quarterly updates and User Acceptance Testing (UAT), to validate system functionality and minimize disruptions.
• Documentation & Governance: Develop, maintain, and update functional documentation, Standard Operating Procedures (SOPs), and user guides to ensure clarity, compliance, and knowledge transfer.
• Process Optimization: Drive continuous improvement initiatives to enhance business processes, eliminate inefficiencies, and maximize the value derived from enterprise applications.

Qualifications & Competencies

To excel in this role, candidates must possess the following qualifications and skills:

Education & Experience:

• A Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Minimum of 3–5 years of hands-on experience with Oracle Fusion Cloud ERP, with a strong functional background in Oracle Financials and Oracle Supply Chain Management (SCM).
• Working knowledge of Oracle Human Capital Management (HCM) is desirable.
• Proven experience with Oracle Integration Cloud (OIC) or similar integration platforms to facilitate seamless data flow between systems.
• Demonstrated ability to manage ERP vendors and implementation partners effectively, ensuring project success and adherence to timelines.
• Prior experience in the healthcare or Hospital Information System (HIS) domain is advantageous but not mandatory.

Technical & Soft Skills:

• Expertise in Oracle Fusion Cloud ERP, Oracle Financials, Oracle SCM, and Oracle Integration Cloud (OIC).
• Strong proficiency in enterprise application integration, business process analysis, and change management.
• Exceptional vendor and stakeholder management skills, with the ability to build and maintain productive relationships.
• Proven project coordination capabilities, including incident, change, and release management.
• Analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Outstanding communication skills, both written and verbal, to facilitate clear and effective collaboration across teams.

Language Proficiency:

• Fluency in Arabic (speaking, reading, and writing) is mandatory to ensure effective communication with internal teams and external stakeholders.