F&B Supervisor Saudi only

About Fairmont Ramla Riyadh

Fairmont Ramla Riyadh stands as a premier luxury hospitality destination in the heart of Saudi Arabia, offering an unparalleled blend of premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the globally renowned Fairmont brand, our property is dedicated to delivering excellence through innovation, meticulous attention to detail, and a commitment to creating unforgettable moments for every guest. With a reputation for culinary artistry and impeccable service, we pride ourselves on setting the standard for luxury hospitality in the region.

Position Overview

The F&B Supervisor at Fairmont Ramla Riyadh plays a pivotal role in ensuring the seamless operation of our specialty outlets, where exceptional dining experiences are crafted with precision and passion. This position requires a dynamic leader who can oversee daily restaurant operations, elevate guest satisfaction, and drive team performance to uphold the hotel’s high standards. The ideal candidate will possess a keen eye for detail, a passion for hospitality, and the ability to inspire and develop a talented team while maintaining operational excellence.

Key Responsibilities

• Operational Leadership: Oversee the daily operations of designated specialty outlets, ensuring adherence to Fairmont’s service standards and maintaining a flawless dining experience for guests.
• Team Development: Recruit, train, and mentor F&B service staff to enhance their food and beverage knowledge, service delivery, and alignment with the hotel’s LIFE values (Leadership, Innovation, Family, and Excellence).
• Guest Experience Management: Act as a brand ambassador for specialty outlets, demonstrating deep knowledge of their history, offerings, and unique features. Address guest feedback and complaints promptly to foster loyalty and satisfaction.
• Collaboration & Communication: Work closely with the culinary team, stewarding, and cashiers/order takers to ensure seamless operations and efficient service delivery. Maintain professional relationships with patrons to enhance their dining experience.
• Menu & Inventory Oversight: Contribute to the development and updating of menus to reflect seasonal offerings and guest preferences. Monitor inventory levels and control costs to support revenue targets while maintaining quality standards.
• Compliance & Safety: Ensure strict adherence to health, safety, and hygiene regulations, including HACCP standards. Operate in an environmentally responsible manner and report any operational issues to the appropriate departments.
• Revenue & Budget Management: Contribute to achieving monthly revenue targets for the outlet by optimizing service efficiency and guest engagement strategies.
• Specialized Guest Care: Professionally manage special dietary requirements, addressing guest concerns and collaborating with the kitchen to ensure their needs are met. Handle situations involving intoxicated or disruptive guests with discretion and professionalism.

Qualifications & Skills

• Education: Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Experience: Minimum of 5 years in Food & Beverage operations, with at least 2 years in a supervisory or managerial role. Prior experience in a luxury hotel or upscale restaurant environment is highly desirable.
• Leadership & Soft Skills: Proven ability to lead and develop teams, coupled with excellent communication and guest service skills. Strong organizational, problem-solving, and decision-making abilities are essential.
• Technical Proficiency: Familiarity with Microsoft Office and restaurant POS systems. Solid understanding of food safety, hygiene, and HACCP standards.
• Language & Flexibility: Fluency in English is mandatory; proficiency in Arabic is a significant advantage. Ability to work flexible shifts, including evenings, weekends, and public holidays, to meet operational demands.

Work Environment & Culture

At Fairmont Ramla Riyadh, we foster a culture of excellence, innovation, and collaboration, where every team member is empowered to contribute to our shared success. Our diverse and dynamic workplace is designed to inspire creativity, professional growth, and a deep sense of pride in delivering exceptional hospitality. As part of our team, you will be surrounded by industry leaders who are committed to nurturing talent and creating a supportive, high-performance environment.