Customer Service & Logistics Manager KSA (Saudization)

Customer Service & Logistics Manager KSA (Saudization)

Join Reckitt, a global leader in health, hygiene, and home products, as our Customer Service & Logistics Manager in Jeddah, Saudi Arabia. This role is part of our Saudization initiative, aiming to develop and empower local talent.

In this strategic position, you will oversee our customer service and logistics operations, ensuring exceptional customer experiences and efficient supply chain management. Your responsibilities will include:

• Leading and developing a high-performing customer service team, driving service excellence and customer satisfaction.
• Managing logistics operations, including inventory, transportation, and warehousing, to ensure timely and accurate order fulfillment.
• Collaborating with cross-functional teams to identify and implement process improvements, driving operational efficiency.
• Monitoring key performance indicators (KPIs) and providing regular reports on service levels, order fulfillment, and customer satisfaction.
• Fostering strong relationships with customers, suppliers, and internal stakeholders to drive business growth.

To succeed in this role, you will need a proven track record in customer service and logistics management, with a strong background in leading teams and driving operational excellence. Fluency in Arabic and English is essential, along with a deep understanding of the Saudi market.

If you're a passionate, results-driven professional seeking to make a significant impact in a global organization, we invite you to apply. Join us in making a difference, one customer at a time.