Partnerships Manager

About the Role

We are seeking a dynamic and results-driven Partnerships Manager to join our team and play a pivotal role in expanding the Shukran Gift Cards business across physical, digital, and partner channels. This position is designed to drive revenue growth, enhance customer engagement, and ensure operational excellence by fostering strategic B2B partnerships and optimizing sales performance. The ideal candidate will be a proactive sales professional with a strong business development acumen, capable of building and maintaining high-value relationships with corporate clients, aggregators, and distributors. You will collaborate closely with cross-functional teams to execute marketing initiatives, streamline program operations, and deliver data-driven insights to support continuous improvement.

Key Responsibilities

Sales & Business Development

• Support the achievement of sales and revenue targets across all channels, including consumer, B2B, digital, and partner networks.
• Drive B2B growth by proactively identifying, engaging, and converting corporate clients, aggregators, and distributors into strategic partners.
• Develop and deliver compelling proposals, offers, and presentations tailored to the needs of corporate and partner clients.
• Maintain a robust sales pipeline, monitor account activity, and provide regular performance updates through dashboards and reports.

Partnership Coordination & Management

• Manage day-to-day relationships with partners across all channels, with a primary focus on B2B and corporate clients to ensure alignment with business objectives.
• Lead the onboarding and integration of new partners, ensuring timely completion of documentation, system setup, and compliance requirements.
• Collaborate with Finance and Legal teams to finalize contracts, manage invoicing, and ensure adherence to regulatory standards.
• Monitor partner sales performance, provide actionable feedback, and recommend strategies to enhance collaboration and revenue generation.

Marketing & Promotional Strategy

• Partner with the Marketing team to design and execute campaigns that elevate gift card awareness and drive sales across consumer and B2B channels.
• Support the implementation of seasonal, tactical, and partner-specific promotions, ensuring seamless execution both online and in-store.
• Analyze campaign effectiveness, track key performance indicators, and share insights to refine future marketing strategies and maximize ROI.

Program Operations & Enhancements

• Oversee the daily operations of the gift card program, including issuance, redemption, reporting, and financial reconciliations.
• Assist in the development and launch of new gift card products, as well as their integration with loyalty and payment systems.
• Work collaboratively with internal teams—Finance, IT, Customer Care, and Marketing—to resolve operational challenges and ensure seamless program execution.

Analytics & Strategic Insights

• Monitor and report on critical metrics such as sales performance, redemption rates, breakage, and channel effectiveness.
• Provide data-driven recommendations to optimize B2B sales strategies and drive overall business growth.
• Maintain and update performance dashboards, trackers, and competitive market insights to inform strategic decision-making.

Qualifications & Competencies

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 3–5 years of progressive experience in sales, partnerships, or account management, preferably within retail, loyalty programs, or payment solutions.
• A proven track record in B2B sales and business development, with a strong focus on building and nurturing client relationships.
• Proficiency in Microsoft Excel and PowerPoint, with experience in CRM systems considered a valuable asset.

Key Competencies

• Strong commercial acumen with a results-oriented mindset and a commitment to meeting and exceeding targets.
• Exceptional relationship-building and client engagement skills, with the ability to influence and negotiate effectively.
• Analytical mindset with a keen attention to detail and problem-solving capabilities to drive operational efficiency.
• Proactive, adaptable, and eager to embrace new challenges in a fast-paced environment.
• Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.

Why Join Us?

As a key member of our team, you will have the opportunity to shape the future of our gift card business, contribute to innovative growth strategies, and work in a collaborative, dynamic environment. This role offers the chance to make a tangible impact by driving revenue, expanding market reach, and enhancing customer experiences through strategic partnerships and data-driven decision-making.