Partner Sales Manager - Middle East

Position Overview

As a Partner Sales Manager for the Middle East, you will play a pivotal role in driving revenue growth and expanding our strategic partnerships across the region. Based in Riyadh, you will be responsible for cultivating and managing relationships with key channel partners, resellers, and strategic alliances to accelerate the adoption of our innovative customer experience solutions. This role demands a proactive, results-driven individual with a deep understanding of the Middle Eastern market dynamics and a passion for fostering long-term business relationships.

Key Responsibilities

• Partner Development: Identify, onboard, and nurture high-potential partners to drive mutual growth. Develop tailored strategies to maximize partner engagement and performance.
• Revenue Generation: Collaborate with partners to meet and exceed sales targets, ensuring consistent revenue streams from the Middle East market. Monitor partner performance and provide actionable insights to optimize results.
• Strategic Alignment: Work closely with internal teams, including sales, marketing, and product, to align partner strategies with organizational goals. Ensure partners are equipped with the necessary resources and training to effectively represent our solutions.
• Market Expansion: Lead initiatives to penetrate new markets and segments within the Middle East, leveraging partner networks to enhance market reach and brand visibility.
• Relationship Management: Serve as the primary point of contact for partners, addressing their needs, resolving challenges, and fostering a collaborative ecosystem. Regularly engage with partners to assess satisfaction and identify opportunities for improvement.
• Contract Negotiation: Participate in the negotiation and execution of partner agreements, ensuring terms are mutually beneficial and aligned with business objectives.
• Performance Tracking: Utilize CRM tools and sales analytics to track partner performance, sales metrics, and market trends. Provide data-driven recommendations to enhance partner effectiveness and drive growth.

Qualifications and Skills

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or advanced degree is a plus.
• Experience: Minimum of 5 years of experience in sales, business development, or partner management, with a proven track record in driving revenue through channel partnerships. Prior experience in the Middle East market is highly desirable.
• Industry Knowledge: Strong understanding of the customer experience (CX) industry, SaaS solutions, or enterprise software. Familiarity with CRM platforms, sales methodologies, and partner ecosystems is essential.
• Language Proficiency: Fluency in English is required; proficiency in Arabic is a significant advantage.
• Soft Skills: Exceptional communication, negotiation, and interpersonal skills. Ability to build trust and rapport with partners at all levels. Strong analytical and problem-solving abilities to navigate complex business scenarios.
• Technical Skills: Proficiency in Microsoft Office Suite, CRM tools (e.g., Salesforce), and sales analytics platforms. Familiarity with digital marketing and partner enablement tools is beneficial.

Why Join Us?

As a global leader in customer experience analytics, we offer a dynamic and innovative work environment where your contributions will directly impact our growth and success. You will have the opportunity to work with cutting-edge technology, collaborate with a diverse and talented team, and make a tangible difference in the Middle Eastern market. We provide competitive compensation, comprehensive benefits, and a culture that values collaboration, creativity, and continuous learning.

If you are a driven, strategic thinker with a passion for building and nurturing partnerships, we invite you to apply and become a key player in our mission to transform customer experiences worldwide.