Store General Manager [Saudi National]

Position Overview

ABYAT, the Middle East’s premier retail destination, is seeking a dynamic and results-driven Store General Manager to lead our flagship store in Al Qasim, Saudi Arabia. As the driving force behind our operational and commercial success, you will oversee a vast 22,000-square-meter retail space, managing a diverse portfolio of over 22,000 products ranging from premium tiles and wallpapers to cutting-edge lighting and kitchen solutions. This role is pivotal in shaping the customer experience, driving sales performance, and ensuring operational excellence in alignment with ABYAT’s vision of retail leadership.

About ABYAT

Founded in September 2005 with a commitment to excellence, ABYAT has rapidly expanded from its Kuwaiti roots to become a household name across the region. Our stores are meticulously designed to offer unparalleled convenience and variety, ensuring customers find everything they need under one roof. With a strong presence in Saudi Arabia and ambitious plans for further expansion into Qatar and the UAE, ABYAT continues to set new benchmarks in the retail industry. We are now seeking a visionary leader to steer our Al Qasim store toward sustained growth and profitability.

Key Responsibilities

The Store General Manager will be responsible for the end-to-end management of store operations, ensuring alignment with corporate objectives while delivering an exceptional shopping experience. Your core responsibilities will include:

• Operational Leadership: Oversee daily store operations to ensure seamless execution of retail activities, from merchandising and inventory management to customer service and team coordination.
• Sales and Performance Management: Drive store performance by setting and achieving aggressive sales targets and KPIs, including traffic conversion rates, average basket size, and sales productivity. Monitor performance metrics and implement strategies to exceed expectations.
• Customer Experience Excellence: Uphold the highest standards of customer service, addressing escalated concerns with professionalism and ensuring a positive shopping experience that fosters loyalty and repeat business.
• Team Development and Leadership: Lead, mentor, and develop a high-performing store team, fostering a culture of accountability, collaboration, and continuous improvement. Conduct regular performance reviews and provide coaching to drive individual and team success.
• Visual Merchandising and Promotions: Ensure strict adherence to visual merchandising standards and execute promotional campaigns with precision to enhance product visibility and drive sales.
• Inventory and Supply Chain Coordination: Monitor inventory levels, oversee stock replenishment, and ensure product availability to meet customer demand. Collaborate closely with supply chain, finance, and commercial teams to optimize stock levels and reduce operational costs.
• Financial and Cost Management: Manage store operating expenses, identify cost-saving opportunities, and implement strategies to enhance profitability without compromising service quality.
• Cross-Functional Collaboration: Serve as the primary liaison between the store and corporate functions, including HR, marketing, finance, and commercial teams, to ensure alignment and smooth operational workflows.
• Data-Driven Decision Making: Leverage analytical tools to interpret sales and operational data, generating actionable insights to inform strategic decisions and drive continuous improvement.

Qualifications and Experience

To excel in this role, you will bring a blend of retail expertise, leadership acumen, and a passion for customer-centric operations. The ideal candidate will possess the following qualifications and experience:

• Education: Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
• Experience: Minimum of 5–8 years of progressive retail experience, with a proven track record in large-format or multi-category retail environments. Prior experience in a store management or senior leadership role is essential.
• Leadership and Coaching: Demonstrated ability to lead and develop high-performing teams, with a focus on performance management and talent development.
• Commercial Mindset: A strong commercial orientation with a track record of achieving and exceeding sales targets, coupled with a deep understanding of customer experience and market dynamics.
• Operational Expertise: In-depth knowledge of retail operations, including inventory management, merchandising, and store processes. Familiarity with retail analytics and data interpretation is a plus.
• Collaboration and Communication: Exceptional interpersonal and communication skills, with the ability to work effectively with cross-functional teams and corporate stakeholders.

ABYAT offers a competitive compensation package, career growth opportunities, and the chance to be part of a leading retail organization shaping the future of the industry. If you are a results-oriented leader with a passion for retail excellence, we invite you to apply and join our journey toward continued success.