Hotel Sales Manager

Hotel Sales Manager – Drive Revenue Growth at Al Khozama Hotel & Residences KAUST

Join Al Khozama Hotel & Residences KAUST, a premier hospitality destination nestled within the vibrant King Abdullah University of Science and Technology (KAUST) campus in Thuwal, Jeddah. As a leading establishment blending luxury living with exceptional service, our hotel offers a curated experience for guests seeking elegance, comfort, and world-class amenities. From meticulously designed residences and suites to an array of international dining options, our property is designed to exceed expectations. With state-of-the-art conference and banquet facilities, a fully equipped fitness center, and a serene female-only spa, we cater to both leisure and corporate travelers alike.

We are seeking a dynamic and results-driven Hotel Sales Manager to spearhead our revenue growth strategy by fostering strategic partnerships, maximizing occupancy rates, and delivering unparalleled client experiences. This pivotal role will position you at the forefront of our sales and marketing efforts, ensuring sustained success in a competitive hospitality landscape.

Key Responsibilities

In this full-time, on-site position, you will:

• Lead the sales team in driving revenue from room bookings, events, and catering services by identifying high-value corporate, institutional, and individual clients.
• Develop and maintain strong, long-term relationships with key stakeholders, ensuring client satisfaction and repeat business through personalized service and tailored solutions.
• Manage the entire sales pipeline, from initial client engagement to contract negotiation and closure, ensuring seamless execution of agreements and deliverables.
• Collaborate closely with marketing and operations teams to design and implement targeted promotional campaigns, loyalty programs, and exclusive packages that enhance brand visibility and market positioning.
• Conduct site inspections, prepare detailed proposals, and negotiate competitive rates, packages, and terms to align with both client needs and business objectives.
• Monitor industry trends, market demand, and competitive pricing to inform strategic decision-making and refine sales strategies.
• Develop and present comprehensive sales forecasts, performance reports, and KPIs to measure success and guide future initiatives.
• Represent the hotel at industry events, trade shows, and networking opportunities to expand our reach and solidify partnerships.
• Ensure exceptional service delivery for key events hosted at the hotel and within the KAUST community, aligning with our commitment to excellence.
• Leverage CRM tools and Microsoft Office Suite to streamline processes, track client interactions, and analyze sales data for actionable insights.

Qualifications & Requirements

We are looking for a strategic sales leader with a proven track record in hospitality and a passion for delivering exceptional client experiences. Ideal candidates will possess:

• Exceptional Communication Skills: The ability to engage effectively with diverse stakeholders through both written and verbal channels, fostering trust and clarity in all interactions.
• Customer-Centric Mindset: A deep commitment to guest satisfaction, relationship-building, and proactive problem-solving to resolve challenges with professionalism and creativity.
• Sales & Management Expertise: Hands-on experience in sales pipeline management, negotiation tactics, and deal closure, with a focus on achieving measurable revenue growth.
• Hospitality Acumen: In-depth knowledge of marketing strategies, promotional campaigns, and industry trends to support brand initiatives and drive engagement.
• Industry-Specific Experience: Preference for candidates with prior experience in hotel or hospitality sales, ideally within a 4- or 5-star environment, particularly in Jeddah or similar markets.
• Collaborative Leadership: The ability to work seamlessly across cross-functional teams, manage multiple accounts simultaneously, and prioritize tasks to meet deadlines without compromising quality.
• Analytical & Organizational Strengths: Proficiency in CRM systems and data analysis, coupled with strong MS Office skills, to generate insightful reports and optimize sales performance.
• Education: A Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field, or equivalent practical experience demonstrating comparable expertise.
• Technical Proficiency: Familiarity with Opera Cloud Sales System or similar platforms to enhance efficiency in sales operations.

If you are a visionary sales professional eager to elevate our hotel’s market presence and deliver transformative guest experiences, we invite you to be part of our dynamic team. Join us in shaping the future of hospitality at Al Khozama Hotel & Residences KAUST.