Handover Officer

About OSUS

Established in 2006 in Riyadh, OSUS is a forward-thinking real estate developer committed to pioneering innovative commercial, residential, and mixed-use projects. Our mission is to redefine urban development by integrating cutting-edge design, modern technology, and thoughtful planning to enhance the end-user experience for individuals and businesses alike. We specialize in mixed-use developments, recognizing them as the future of urban planning. Our projects seamlessly blend residential, commercial, and entertainment spaces into cohesive environments, fostering vibrant communities where living, working, and leisure intersect. Guided by Saudi Arabia’s Vision 2030, we are dedicated to delivering real estate solutions that elevate urban landscapes, align with evolving lifestyles, and support the aspirations of both individuals and investors.

Key Responsibilities

The Handover Officer plays a pivotal role in ensuring a seamless transition for customers moving into their new units. Your responsibilities will include:

• Scheduling and Managing Appointments: Coordinate and schedule handover appointments with customers, ensuring timely and efficient execution.
• Conducting Joint Inspections: Perform thorough joint unit inspections to verify that all aspects of the property meet the required standards and are ready for handover.
• Providing Detailed Explanations: Clearly communicate unit specifications, warranties, and after-sales procedures to customers, ensuring they are fully informed and confident in their new property.
• Managing Documentation: Prepare, review, and manage all handover documentation in strict accordance with real estate regulations and company protocols.
• Tracking and Resolving Defects: Log and follow up on any snags or defects identified during inspections, coordinating with technical teams to ensure timely resolution and customer satisfaction.
• Addressing Customer Inquiries: Handle customer inquiries and complaints with professionalism, empathy, and efficiency, ensuring a positive handover experience.
• Updating CRM Records: Maintain accurate and up-to-date customer records in the CRM system, tracking handover status and ensuring all post-handover follow-ups are completed.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• Communication and Customer Service: Exceptional verbal and written communication skills, with a strong focus on delivering outstanding customer service.
• Real Estate Knowledge: A solid understanding of real estate procedures, regulations, and best practices, particularly in the context of property handover processes.
• Problem-Solving Abilities: A proactive and analytical mindset, capable of identifying issues and implementing effective solutions to ensure customer satisfaction.
• CRM Proficiency: Experience with Customer Relationship Management (CRM) systems, with the ability to efficiently update and manage customer records.

Join OSUS and contribute to shaping the future of urban living by delivering exceptional handover experiences that exceed customer expectations and reinforce our reputation as a leader in innovative real estate development.